Sr. Associate (Customer Support)
Location: Remote (Tulsa, OK) Duration: Long-term Rate: DOE
US Citizens, GC, EAD (H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job
Skills and Experience Needed
High School diploma
1-2 years of customer service experience
An ability to work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs.
Must obtain Client (formerly NASD) Series 6 license within 90 days of hire
Outstanding customer service skills and dedication to providing exceptional customer care
Exceptional listening and analytical skills
Solid time management skills
Ability to multitask and successfully operate in a fast-paced, team environment
Must adapt well to change and successfully set and adjust priorities as needed
Some college experience or a trade or professional certification.
Insurance or Financial Services industry experience or Product specific experience.
Prior Call Center experience is highly preferred.
A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills.
Experience: 1 year required