ABOUT SINCH
Sinch is pioneering the way the world communicates. More than 200,000 businesses
— including
Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer
Communications Cloud
to power engaging customer experiences through mobile messaging, voice, and
email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it
easy. Our AI-infused
Super Network, APIs, and applications ensure you can connect with your customers
reliably and
securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”.
These values are our
foundation!
Description
As a Senior Account Manager at Sinch, you will be responsible for driving
revenue growth across a
portfolio of strategic enterprise customers. Your primary focus will be
expanding customer investment
through increased product adoption through cross-sell opportunities while
uncovering new ways to help
customers achieve their business objectives. As a trusted advisor, you will
build executive relationships,
identify growth opportunities, and position Sinch's portfolio to deliver
measurable business value and
long-term success.
You will develop and execute strategic account growth plans designed to maximize
wallet share and
increase customer lifetime value. By uncovering whitespace opportunities,
aligning Sinch's solutions to
evolving customer needs, and collaborating across internal teams, you will
deliver impactful solutions
that drive revenue growth while strengthening long-term customer partnerships.
This is an opportunity for a highly driven, commercially minded sales
professional who thrives in a fast-
paced, client-facing environment. We're looking for someone with a strong bias
for action, a relentless
focus on execution, and a passion for winning. The ideal candidate is energized
by growing existing
customer relationships, consistently exceeding revenue targets, and turning
strategic opportunities into
measurable business results.
Core Competencies:
• Account Growth & Expansion, Demonstrates the ability to consistently grow
existing customer
revenue by expanding product adoption, identifying whitespace opportunities, and
increasing
wallet share across the Sinch portfolio. Develops and executes strategic account
growth plans
that align customer business objectives with Sinch solutions, driving cross-sell
to deliver long-
term revenue growth.
• Opportunity & Pipeline Management, Identifying, organizing, and managing sales
opportunities
throughout the pipeline to prioritize efforts, forecast revenue accurately, and
maintain a healthy
pipeline. Focuses on maximizing growth opportunities, driving pipeline
progression, and
consistently delivering revenue objectives.
• Value Proposition, effectively communicates the value of Sinch's solutions by
aligning
capabilities to customer business objectives, articulating measurable outcomes,
and securing
stakeholder buy-in through compelling business value.
• Prospecting Effectiveness, proactively identifies, engages, and develops new
opportunities
within existing accounts and targeted prospects using a variety of sales
strategies and tools.
Leverages referrals, strategic outreach, social selling, and customer insights
to build pipeline and
accelerate growth.
• Negotiation Skills, leads commercial negotiations that achieve mutually
beneficial outcomes by
balancing customer objectives with business goals. Demonstrates strong
commercial acumen,
manages objections effectively, and drives agreements that maximize long-term
value.
• Market & Vertical Intelligence, Maintains a deep understanding of industry
trends, competitive
dynamics, customer challenges, and market opportunities. Appling this knowledge
to identify
growth opportunities, anticipate customer needs, and position Sinch solutions
strategically.
Qualifications:
• A minimum of 8 years of related experience with a bachelor's degree; or
equivalent experience.
• Experience in enterprise-level direct sales in the technology sector.
• Proven track record of consistently growing existing books of business through
strategic account
expansion, increased product adoption, and revenue growth.
• Strong leadership and mentoring skills with the ability to inspire
cross-functional teams.
• Exceptional communication, negotiation, and problem-solving skills.
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective,
consistent, and inclusive. Our
approach includes structured, competency-based interviews designed to evaluate
your skills,
experience, and qualifications relevant to the role. At times, we may include a
data-driven assessment
to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout
the journey. If this
role isn't what you're looking for, please explore the other opportunities
listed on our career page:
https://www.sinch.com/careers/. No matter who you are, we hope you find an
exciting path forward
- hopefully with us!
Benefits:
• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and
vision
plans. A variety of supplemental plans are also provided to meet your individual
needs
including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources
through our
global Employee Assistance Program. Your mental health is as important as your
physical
health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k)
options
including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and
understand
that performance at work requires time to rest at home and/or rejuvenate on
vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways;
therefore, we
offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever
you are
the most productive and successful. It is what you do, not where you work, that
matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid
time
off to support a volunteer program of your choice.
• TREAT YOURSELF: We offer discounts on retail, entertainment and more through
our
Reward+ program.
The estimated total annual on-target earnings (OTE) for this role are $225,455 -
$281,818.The annual starting base salary for this position is $124,000 –
$155,000. Factors that may affect starting pay within this range include
geography/market, skills, education, experience, and other qualifications. In
addition to base salary, this position is eligible to participate in the
Company’s commission plan, with a target commission opportunity equal to 45% of
annualized base salary, subject to the terms of the applicable commission plan.
This role will be accepting applications until September 1, 2026 at a minimum.
Please note that the
application timeline may be flexible to accommodate a comprehensive candidate
evaluation process.