Must live within South Atlantic Market Area - GA, SC, NC
Dispatch, Router, Logistics preferred!
Strong Computer Competency and Communication skills needed!
Pay Range: $24/hr - $30/hr DOE
Shift: Operation hours 2a – 6:30p - preferred to be flexible during operation
hours - start time 7-8 a.m.
What is the value of a WM Job? At WM we know that the value of a WM job is more
than a paycheck. It's a way to create opportunities for you and your family.
This is why we are constantly working to make WM a great place to work and grow
a career.
We Are Always Working For A Sustainable Tomorrow®: Our mission is to leave the
world a better place than we found it by helping its inhabitants find purpose in
becoming its caretakers.
We Are People First: The members of the WM family are the foundation for our
success. We foster an environment where all teammates feel welcomed, valued and
seen.
We Are Committed to Your Growth: Your Tomorrow Education Assistance Program,
paid on-the-job training, and established career progression.
We Are Stable: From the front line to the corporate offices, our team members
perform essential and meaningful work.
We Are a Family: At WM we are over 60,000 people - from many places and many
backgrounds, and it is our amazing differences that make us stronger.
We Are Investing in You: Amazing Medical, Dental & Vision, 401K with match,
discounted stock options, dependent day care, and more!
Ready to roll with us? Click Apply to join the WM team today.
I. Job Summary
The Specialist, Logistics Solutions plays a pivotal role in resolving
high-impact service issues escalated by internal stakeholders, including Sales,
Customer Experience, National Accounts, and field operations. This position
requires advanced problem-solving, cross-functional coordination, and the
ability to manage complex service recovery efforts across all lines of business.
The Specialist serves as a subject matter expert and escalation point, ensuring
timely resolution, root cause analysis, and continuous improvement in customer
satisfaction and operational efficiency.
II. Essential Duties and Responsibilities
Act as the primary contact for escalated service issues from internal teams,
including Sales, Customer Experience, and Operations, across multiple
communication channels (phone, email, chat, and case management systems).
Analyze and resolve complex service disruptions by coordinating with
dispatch, site leadership, and cross-functional teams to implement timely and
effective solutions.
Manage a high volume of escalations independently, prioritizing cases based
on urgency and business impact.
Maintain detailed and accurate documentation of all escalation cases,
tracking trends and contributing to process improvement initiatives.
III. Qualifications
A. Required Qualifications
High School Diploma or G.E.D.
3 years of relevant work experience with working in a team setting, with the
ability to communicate to several areas effectively and
3 years Multi-tasking in a fast-paced work environment with excellent
organizational skills.
Experience working cross-functionally with internal teams to resolve service
issues.
B. Preferred Qualifications
Bachelor's Degree (accredited)
Familiarity with CRM and case management tools (e.g., Salesforce,
ServiceNow).
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and
occupational risks, and the work environment of the job. Reasonable
accommodation may be made to enable individuals with disabilities to perform the
essential functions of the job.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package
that includes medical, dental, vision, life insurance, and short-term
disability. In addition, we offer a stock purchase plan, company matching on a
401(k), and more. Employees also receive paid vacation, holidays, and personal
days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click
Apply.
ABOUT WM
WM (WM.com [https://www.wm.com]) is North America's leading provider of
comprehensive environmental solutions. Previously known as Waste Management and
based in Houston, Texas, WM is driven by commitments to put people first and
achieve success with integrity. The company, through its subsidiaries, provides
collection, recycling and disposal services to millions of residential,
commercial, industrial, medical and municipal customers throughout the U.S. and
Canada. With innovative infrastructure and capabilities in recycling, organics
and renewable energy, WM provides environmental solutions to and collaborates
with its customers in helping them pursue their sustainability goals. WM has the
largest disposal network and collection fleet in North America, is the largest
recycler of post‑consumer materials and is a leader in beneficial use of
landfill gas, with a growing network of renewable natural gas plants and the
most landfill gas‑to‑electricity plants in North America. WM’s fleet includes
more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck
fleet in the industry in North America. Healthcare Solutions provides collection
and disposal services of regulated medical waste, as well as secure information
destruction services, in the U.S., Canada and Western Europe. To learn more
about WM and the company’s sustainability progress and solutions, visit
Sustainability.WM.com [https://sustainability.wm.com/].
Equal Employment Opportunity
For United States: WM is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard to race,
color, creed, religion, sex, sexual orientation, gender identity, national
origin, age, disability, status as a protected veteran or any other
characteristic protected under applicable federal, state, or local law.
For Canada: WM is committed to the principle of equal employment for all
applicants and employees, without discrimination on the basis of all grounds
protected by applicable human rights legislation. Accommodations are available
on request for candidates taking part in all aspects of the selection process.
Please notify us if you require accommodation.
Real ID
In order to travel by air or access federal property, federal law requires
individuals have a REAL ID or an acceptable alternative. This position may
require the successful candidate to travel by air for business reasons or
service federal property. Accordingly, successful candidates must have, or be
willing to obtain, a REAL ID or TSA‑approved alternative.
What is the value of a WM job? At WM we know that the value of a WM job is more
than a paycheck. It’s a way to create opportunities for you and your family.
This is why we are constantly working to make WM a great place to work and grow
a career. We Are WM is what defines the perks of being in the WM family – from
benefits, to resources and engagement activities.
We are People First. We are Committed to Your Growth. We Are Investing in You.
We are a Family. We are Stable. We are Always Working for a Sustainable
Tomorrow.