Job Description:
• Own weekly business reviews for the forward-deployed team, reporting on OKRs such as revenue and pilot-to-conversion performance
• Design an AI-powered “second brain” to centralize team know-how
• Establish documentation standards and drive accountability for subject-matter owners
• Develop internal tools and processes to enable scaling
• Support hiring-process scaling through funnel optimization and events
• Lead cross-functional projects across product, go-to-market, and operations, including deployment pattern synthesis, verticalization, and AI Agent product SKUs
• Seed key initiatives from idea to proof-of-concept, such as verticalization and Agent Academy for customers
• Grow the Cresta AI Agent and deployment brand through content and thought leadership, including blog posts, team spotlights, and deployment case studies
Requirements:
• No playbook needed — you figure it out and move
• Equally at home developing strategy as building automations
• Strong operational background: built playbooks, pipelines, automations, and scaled operational processes
• 4–8 years of experience in a high-velocity environment; mix of builder/operator and strategic experience in business operations, strategy & operations, chief of staff, product strategy / operations, or another operator role at a fast-scaling tech company
• Exceptional communication, tailored to audiences at different levels
• Experience in a startup or high-growth environment
• AI-native or Agent-building experience
Benefits:
• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In-office meal program and commuter benefits provided for onsite employees
• Equity