at Patrique Mercier Recruitment By Nellie
Patrique Mercier Recruitment FR is seeking a dedicated Spanish Speaking Streaming Platform Support Representative to join our vibrant team. You will play a crucial role in assisting users of our streaming platform, ensuring they have an enjoyable and trouble-free experience. If you are passionate about technology and customer service, we'd love to hear from you!
Responsibilities
• Provide outstanding support to Spanish-speaking users via email, live chat, and phone, addressing their inquiries about the streaming service.
• Troubleshoot and resolve a variety of technical issues regarding account setup, streaming quality, and content availability.
• Offer expert guidance on the features and functionalities of the platform to enhance user experience.
• Document customer interactions and resolutions in the CRM system efficiently.
• Collaborate closely with other teams to communicate user feedback and propose enhancements to the service.
• Keep abreast of platform updates, industry trends, and troubleshooting best practices.
• Cultivate user relationships through follow-ups to ensure satisfaction and address ongoing concerns.
Requirements
• Fluency in Spanish and English, both verbal and written.
• Previous experience in customer support or technical assistance, ideally in the streaming or entertainment sector.
• Understanding of streaming technologies and user interaction patterns.
• Strong analytical skills paired with effective problem-solving abilities.
• Exceptional communication skills focused on customer satisfaction.
• Knowledge of CRM systems or support ticketing tools is a plus.
• Ability to work independently and effectively in a fast-paced environment.
Benefits
• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• And Much More...