OUR MISSION
At DeepScribe, everything we do is focused on our mission - to bring back the
joy of care to medicine. Our goal is to empower physicians with the tools they
need to improve both efficiency and efficacy, and to improve patient outcomes by
increasing the trust and understanding they have with their physician.
Our Customer Success team is the front line support for our customers, which
helps our customers maximize the value they get from our revolutionary
technology.
WHAT YOU’LL DO
You’ll be the primary point of contact for our customers, where you’ll answer
their questions, diagnose problems, and respond to queries about the product.
You’ll interface with customers by telephone, email, and in-App messaging
systems depending on the escalation.
YOUR IMPACT
You’ll be responsible for providing world-class customer service
Support customers through workflow concerns, app functionality,
troubleshooting, bug identification, EHR integration, and more
Partner and work cross-functionally (e.g. CS, billing, Product, Engineering,
Sales)
You’ll make an impact not only for the customers, but also for internal
stakeholders, bringing to attention patterns of customer concerns and needs
ABOUT YOU
You’re passionate about supporting customers and providing a memorable
experience
You see problem resolution as an opportunity to shine and create a satisfied
customer
You enjoy being the front line of support for customers, answering questions,
diagnosing technical issues, and solving problems with a smile
You’re a strong communicator, both written and verbally
You’re familiar with identifying bugs, and working with various stakeholders
to find workaround and resolve issues successfully
You’re proactive and anticipate issues and inefficiencies, rather than
reacting to things that have snowballed
COMPENSATION AND BENEFITS
$50,000 - $65,000 annual salary
Meaningful equity stake in the company
Flexible PTO
Work from home stipend
Medical, Dental, Vision, 401K and other benefits are also offered
ABOUT THE TEAM
Our customer success team thrives in a rapidly evolving environment, and has the
opportunity to work with many functions to ensure our customers receive the best
experience possible. Come join us in this exciting growth phase!
At DeepScribe, we value trust, teamwork, and transparency, and we’re dedicated
to promoting diversity and equity in the workforce through inclusive hiring
practices. Candidates with backgrounds that are underrepresented in the
technology industry are encouraged to apply.
In compliance with federal law, all persons hired will be required to verify
identity and eligibility to work in the United States and to complete the
required eligibility verification form upon hire.