Company Description
B2B SaaS companies face significant challenges in their Go-To-Market (GTM) operations due to outdated tooling for revenue operations, including quoting, invoicing, and metering. These tools weren’t designed for the dynamic nature of SaaS, forcing companies to spend excessive resources patching together disparate systems for every GTM change—whether it’s a pricing, packaging, or business model adjustment. This inefficiency negatively impacts revenue growth and scalability.
At MonetizeNow, we are solving this problem with the World’s First Unified Quoting, Metering, and Billing Platform, enabling revenue operations to function seamlessly—like electricity: transparent, agile, and powerful.
Culture
At MonetizeNow, culture is not just a statement about our values but something that we firmly believe in and we are a culture-driven company. We are a remote-first company with a highly collaborative work culture. Our core values:
- Attention to detail
- Extreme ownership
- No jerks
- Learning Mindset
- Having fun
Job Description
Overview
We are seeking a dynamic and customer-focused Solutions Engineer to join our team. In this role, you’ll bridge the gap between technical solutions and customer needs, playing a pivotal role in post-sales onboarding, support, and ongoing customer success.
The ideal candidate is a problem solver with exceptional communication skills, a strong technical aptitude, and a passion for delivering outstanding customer experiences. You thrive on identifying root causes, digging deeper than surface-level fixes to create sustainable, impactful solutions.
What you’ll do
- Provide hands-on support during product setup, configuration, and integration.
- Troubleshoot and investigate customer challenges, ensure their concerns are heard, and proactively address issues.
- Guide customers toward best practices to maximize the value of the MonetizeNow platform.
- Solve customer needs with innovative, actionable solutions.
- Collaborate with CX Leads, Product, and Engineering to represent the voice of the customer and prioritize enhancements that matter most.
- Contribute to customer documentation and create scalable solutions to improve support.
- (Good to have) Perform analysis and implement solutions using tools like SQL.
- (Good to have) Write and deploy small fixes or enhancements in production to address bugs or improve functionality.
- (Good to have) Delve into processes across our product suite, including - Java/Kotlin codebase, JavaScript/React frontend, Logs and integrated connectors (e.g., Salesforce, HubSpot, Netsuite, QuickBooks, Anrok, Avalara, Stripe).
Qualifications
Education
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
Experience
- 3+ years in a solutions engineering, technical consulting, or similar role.
- Proven ability to work directly with customers in a technical capacity.
Technical Skills
- Strong understanding of APIs, integrations, and cloud-based software solutions.
- Proficiency in programming/scripting languages such as Python and JavaScript.
- Familiarity with Salesforce CRM data object models.
- Basic knowledge of networking, databases, and system architecture.
Soft Skills
- Exceptional verbal and written communication skills, capable of explaining complex technical concepts to both technical and non-technical audiences.
- Strong interpersonal skills to build trust and maintain customer relationships.
- Proactive problem-solving mindset with a resourceful and self-driven approach.
- Passion for learning and developing expertise in the FinTech stack (Quoting, Billing, Payments, Tax, Accounting).
- Experience working with remote teams on complex software implementations.
Additional Information
Benefits
- Comprehensive medical, dental, and vision insurance.
- 401(k) participation.
- Unlimited, flexible PTO for exempt employees.
- Company-sponsored outings and team-building events.
Join us at MonetizeNow and help revolutionize Quote-to-Cash operations for SaaS companies worldwide!
Bachelor's degree in Computer Science or related field; 3+ years solutions engineering or technical consulting; strong API, integration, and cloud knowledge; Python and JavaScript proficiency; Salesforce familiarity; excellent communication.
Key Responsibilities
- providing technical support
- troubleshooting customer issues
- collaborating with teams
Skills & Tools
Python, JavaScript, Salesforce, SQL, Java, Kotlin, React, HubSpot, Netsuite, QuickBooks, Anrok, Avalara, Stripe
Job Details
- Category: Information Technology
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United States or Canada
- Languages: English
Benefits
- Generous paid time off
- Retirement plan
About MonetizeNow
A remote-first company providing a unified quoting, metering, and billing platform for SaaS companies. — Industry: Information Technology