ABOUT SINCH
Sinch is pioneering the way the world communicates. More than 150,000 businesses
— including Google, Uber, Paypal, Visa, Tinder, and many others — rely on
Sinch’s Customer Communications Cloud to power engaging customer experiences
through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it
easy. Our AI-infused Super Network, APIs, and applications ensure you can
connect with your customers reliably and securely, at every step of their
journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”.
These values are our foundation!
DESCRIPTION
We are seeking a senior Solutions Engineer who thrives in complex and dynamic
environments. This role serves as a senior technical expert in the sales
organization, helping drive the success of complex and strategic customer
opportunities. This candidate will possess strong technical, analytical, and
communication skills, and bring strategic and critical thinking to the team. The
ideal candidate is a proactive problem-solver who excels in a collaborative
setting, can lead projects effectively, and will serve as a trusted advisor to
both prospects and internal stakeholders.
Your Impact & Responsibilities
Serve as the go-to expert in SIP trunking for enterprise customers,
programmable voice with emphasis on agentic/AI solution components, APIs.
Lead technical discovery and deal strategy for complex, high-priority
opportunities to influence successful outcomes.
Design scalable, integrated standard and custom solutions, collaborating with
Product and Engineering on feasibility and risk.
Deliver high-impact, tailored demos and proof-of-concepts that clearly
articulate product value and solve key business or technical needs.
Present complex information clearly and concisely, ensuring all
communications are impactful and support business objectives with both
technical and non-technical stakeholders.
Develop and maintain deep, personalized customer relationships, leveraging
them to advance business objectives.
Navigate and resolve complex client issues, fostering collaboration across
departments.
Create and share reusable solution patterns, internal tools, and technical
artifacts that enhance team productivity.
Provide actionable product feedback and feature requests to Product teams
based on customer challenges and roadblocks.
Deliver clear technical handoffs to Customer Success to ensure implementation
readiness and continuity.
REQUIREMENTS
5+ years of related experience in Sales Engineering or Solutions Engineering.
BA/BS degree in Computer Science, IT, Engineering, or a related field, or
equivalent practical experience.
Extensive expertise in SIP/Telephony systems, APIs, AI voice/agentic
solutioning, CPaaS, and integrating VoIP technologies with enterprise-level
platforms. Messaging/RCS experience and expertise is desired.
Demonstrated ability to build strong customer relationships, lead technical
engagements, and tailor solutions to customer pain points.
Proven experience in managing complex technical projects and leading
technical strategy in sales engagements.
Exceptional verbal and written communication skills, with a strong ability to
influence stakeholders.
Strong cross-functional collaboration skills, with the ability to partner
effectively with Sales, Product, Engineering, and Customer Success.
Desire to work in a fast-paced, dynamic environment.
This is a remote opportunity, but candidates must reside near one of our hub
locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio,
TX; Denver, CO
Benefits
STAY HEALTHY: We offer comprehensive market competitive medical, dental, and
vision plans. A variety of supplemental plans are also provided to meet your
individual needs including access to telehealth for all participants.
CARE FOR YOURSELF: Take advantage of our free virtual counselling resources
through our global Employee Assistance Program. Your mental health is as
important as your physical health.
SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k)
options including an employer match for all participants.
TAKE A BREAK: Enjoy a generous paid time off program. We value balance and
understand that performance at work requires time to rest at home and/or
rejuvenate on vacation.
PUT FAMILY FIRST: We know that families can be built in a variety of ways;
therefore, we offer paid parental leave and family planning support.
WORK WHEREVER: Our flexible remote work offerings allow you to work wherever
you are the most productive and successful. It is what you do, not where you
work, that matters.
MAKE AN IMPACT: Support betterment in your community and beyond by taking
paid time off to support a volunteer program of your choice.
The annual starting salary for this position is between $100,000 - 138,000.
Factors which may affect starting pay within this range may include
geography/market, skills, education, experience, and other qualifications. This
role will be accepting applications until November 2, 2026 at a minimum. Please
note that the application timeline may be flexible to accommodate a
comprehensive candidate evaluation.