Solutions Consultant
Gordian is the world’s leading provider of facility and construction cost data,
software, and services for all phases of the building lifecycle. A pioneer of
Job Order Contracting (JOC), Gordian’s offerings also include our proprietary
RSMeans cost data and Capital Planning software solutions, hosted with our
Gordian Cloud Platform (GCP). From planning to design, procurement, construction
and operations, Gordian’s solutions help clients maximize efficiency, optimize
cost savings, and increase building quality. Gordian is a part of the
international business group Fortive, with 26,000 people employed worldwide.
The Solutions Consultant will help translate complex customer business
requirements into viable business solutions. Their ability to deconstruct
customer challenges into discrete, logical components will be paramount. The
successful candidate will be highly self-motivated, an expert at juggling
multiple competing projects and priorities on fast-paced timelines and is able
to deliver unparalleled customer success.
The Solutions Consultant will be part of our Planning department’s Professional
Services team, which focuses on assisting our customers in successfully
leveraging our Capital Planning software solutions and their data to enhance
their capital planning processes in support of their organization’s mission and
goals.
Gordian’s Capital Planning software helps facilities professionals objectively
model multi-year capital plans that optimize and align investments with their
mission. By centralizing asset and facility information, this cloud-based
software provides the forecasting tools managers need to efficiently gather and
maintain facility condition data on buildings and other real property assets,
and then leverage that data to optimize budget decisions about maintenance and
capital planning.
This position reports directly to the Senior Manager of Professional Services
and will be a remote position within the US.
Job Responsibilities:
Build long-term customer relationships
Serve as a single point of contact for customers by managing the overall
client engagement, including business process analysis, software
installation, configuration, training, and overall client management
Lead discovery, co-creation workshops and stakeholder interviews with our
customers to clearly understand and document their capital planning process
requirements and critical success factors for the project
Generate and manage project plans and milestones communication (internal and
external stakeholders) as well as risk mitigation for implementations
Develop project plans specifying goals, regular reporting, owning meetings
and communication, following-up on tasks, identifying risks and contingency
plans, and keeping resources and efforts focused on the priorities, timeline,
and budget in support of our larger more complex projects
Assist clients in modifying their current processes to maximize the ROI for
our products
Lead Core and transactional data migration projects; including mapping,
import, and error/warning analysis
Develop documentation for agendas, project progress, action items, process
flow, and reports
Provide training to educate the customer in the operation and use of their
solution and their capital planning processes
Establish a foundation for the customer to achieve success post-engagement
Assist with presale activities including meetings and conference calls to
determine needs analysis and project scope/pricing
Identify potential change request opportunities and sells additional
resources/services to clients to increase revenues over planned targets
Committed to being a product expert and using best practice to achieve
customer goals
Ensure project adherence to Gordian's project methodology (standard work)
Leverage and implement Fortive Business System (FBS) tools where appropriate
to proactively identify and solve problems
Ensure appropriate billability of project hours and allocate time and
expenses to projects as necessary
Ensure timely tracking and submission of forecasts for revenue and resources
Deliver at least 70-80% billable hours
Road warrior willing to travel (25% - 40% of the time) for in-person customer
visits
Must live within 45 minutes of a major international airport
Qualifications:
Bachelor’s degree in a related field (e.g., Architecture or Engineering,
Business Administration, Information Systems, Computer Science) or equivalent
work experience with facilities and data analytics
At least 3 years’ experience in translating customer business requirements
into business solutions and presenting those solutions to stakeholders
Experience facilitating workshops, gathering requirements, understanding
client processes, making software and workflow work together
Experience with all phases of a client software implementation lifecycle,
including initial needs analysis, project administration, software
configuration, onsite training, troubleshooting, and ongoing account
management
Experience implementing software and supporting clients. Managing multiple
clients at once, breaking projects down into tasks, estimating effort and
delivering the projects on time and on budget
A thorough understanding of data manipulation and analysis for data
migrations and building reports/visuals
Proven ability to successfully balance multiple projects. Successfully manage
your own Calendar and understand when the volume of requests will impact the
quality of your work
Experience managing a timeline, developing and executing project plans, and
delivering to billable utilization targets
Self-motivated learning style with a drive for consistent improvement and
excellent eye for detail
Excellent written and verbal communication skills, including instructing
and/or speaking to an audience
Delivery focused. Have a good understanding to what you can and can’t commit
to and have a proven track record of delivering what you committed to.
Successful problem solver. Understand the difference between being solution
focused and not simply agreeing to a client’s request when a better solution
may be possible. You look for innovative ways to resolve issues and you
aren’t constrained by what you don’t know.
Additional Experience (strongly desired, but not required):
Experience in the Architecture, Engineering (building disciplines), or
Facilities Management fields
Experience in data manipulation, ideally using SQL, SSIS or similar
manipulation and workflow packages
Experience hosting technical or software training, delivered in a traditional
classroom or online learning environments
Previous involvement in pre-sales activities
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We
accelerate transformation across a broad range of applications including
environmental, health and safety compliance, industrial condition monitoring,
next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our
forward-looking companies lead the way in software-powered workflow solutions,
data-driven intelligence, AI-powered automation, and other disruptive
technologies. We’re a force for progress, working alongside our customers and
partners to solve challenges on a global scale, from workplace safety in the
most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and
energized by limitless learning and growth. We use the proven Fortive Business
System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to
learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together
to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what
isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Gordian
Gordian is the world’s leading provider of facility and construction cost data,
software and services for all phases of the building lifecycle. A pioneer of Job
Order Contracting (JOC), Gordian’s offerings also include our proprietary
RSMeans data and Sightlines Facility Intelligence solutions. From planning to
design, procurement, construction and operations, Gordian’s solutions help
clients maximize efficiency, optimize cost savings and increase building
quality. Gordian is a part of the international business group Fortive, with
26,000 people employed worldwide.
We offer an excellent benefits package including medical, dental, vision, life
and LTD insurance, HSA, and a 401(k) retirement plan. EOE/AA/M/F/Vets/Disabled
We Are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity
employers. We value and encourage diversity and solicit applications from all
qualified applicants without regard to race, color, national origin, religion,
sex, age, marital status, disability, veteran status, sexual orientation, gender
identity or expression, or other characteristics protected by law. Fortive and
all Fortive Companies are also committed to providing reasonable accommodations
for applicants with disabilities. Individuals who need a reasonable
accommodation because of a disability for any part of the employment application
process, please contact us at applyassistance@fortive.com.