Solutions Architect II

Solutions Architect II Location: Atlanta, GA Domain: Warehouse Automation | Supply Chain | Robotics | Solution Design About GreyOrange GreyOrange is a global leader in AI-driven robotic automation software and hardware, transforming distribution and fulfillment centers worldwide. Our solutions increase productivity, empower growth and scale, mitigate labor challenges, reduce risk and time to market, and create better experiences for customers and employees. Founded in 2012, GreyOrange is headquartered in Atlanta, Georgia, with offices and partners across the Americas, Europe and Asia. Our Solutions The GreyMatter Multiagent Orchestration (MAO) platform provides vendor agnostic fulfillment orchestration to continuously optimize performance in real time: the right order, with the right bot and agent, taking the right path and action. Currently operating more than 70 fulfillment sites across the globe (with deployments of 700+ robots at a single site), GreyMatter enables customers to decrease their fulfillment Cost Per Unit by 50%, reduce worker onboarding time by 90% and optimize peak season performance. In retail stores, our gStore end-to-end store execution and retail management solution supports omnichannel fulfillment, real-time replenishment, intelligent workforce tasking, and more. Using real-time overhead RFID technology, the platform increases inventory accuracy up to 99%, doubles staff productivity, and enables an engaging, seamless in-store experience. Role Overview GreyOrange is seeking a U.S.-based Sr. Solutions Architect to join our dynamic Solutions Engineering & Design team. In this remote role, you will be instrumental in shaping next-generation automation solutions for warehouse operations by leveraging the full breadth of the GreyOrange technology product suite. You will play a key role in supporting global commercial teams while collaborating closely with customers, system integrators, partners, and internal teams across hardware, software, product development, and delivery. This role requires a strong background in data analytics, solution design, warehouse automation, supply chain operations, and experience supporting retail, wholesale, grocery, and eCommerce environments. This is an exciting opportunity for a highly strategic and customer-focused professional passionate about automation, robotics, and designing innovative fulfillment solutions in a fast-paced technology-driven environment. Key Responsibilities Pre-Sales & Solution Design - Act as a subject matter expert in aligning customer operational and business needs with GreyOrange automation and software solutions - Lead customer site visits, discovery workshops, software demonstrations, and solution presentations throughout the pre-sales lifecycle - Collaborate cross-functionally with Sales, Product, Solution Design, Delivery, and Customer Success teams to develop tailored automation solutions - Facilitate internal solution reviews, deal reviews, and approval cycles for sales pursuits - Prepare accurate and timely deliverables including data analysis, AutoCAD layouts, solution modeling, BOMs, and proposal documentation - Analyze customer operational data and translate insights into visualizations and actionable recommendations - Apply MOST methodologies to establish engineered labor standards and productivity targets - Develop simulation models to validate proposed automation solutions and ensure alignment with customer KPIs - Build compelling business cases and ROI models for customers across retail, wholesale, grocery, and eCommerce verticals Post-Sales & Implementation Support - Support implementation and deployment activities to ensure solutions achieve intended operational and financial outcomes - Partner with delivery and implementation teams to ensure layout, throughput, productivity, and storage requirements are achieved - Lead design and integration workshops with customer stakeholders and project teams - Prepare and hand off functional requirement documentation and integration design specifications to internal engineering and product teams - Interface with product teams to support custom solution requirements and enhancements - Identify, monitor, and validate project KPIs during implementation and go-live phases Leadership & Cross-Functional Collaboration - Mentor and develop junior solution analysts and future solution architects - Collaborate with Product Management and R&D teams to influence future product offerings and technology roadmaps - Create scalable solution frameworks, templates, tools, and implementation methodologies to improve efficiency and onboarding - Represent GreyOrange at customer events, trade shows, and industry conferences as a thought leader within warehouse automation and supply chain technology Continuous Improvement & Innovation - Identify opportunities to improve operational efficiency, solution scalability, and customer outcomes - Promote innovation and best practices across solution design and implementation processes - Support the evolution of GreyOrange solution capabilities through market and customer feedback Required Qualifications - Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Supply Chain, or related field; Master’s degree preferred - 7+ years of experience in solutions architecture, industrial engineering, supply chain consulting, warehouse automation, or material handling environments - Strong expertise supporting both pre-sales and post-sales solution delivery processes - Highly proficient in customer data analysis including inventory analysis, order profile analysis, storage analysis, sensitivity analysis, and data visualization - Experience leading customer-facing workshops, presentations, and solution consulting engagements - Strong verbal and written communication and presentation skills with the ability to present to executive leadership and customers - Deep understanding of warehouse operations, process design, and engineered labor standards using MOST methodologies - Experience with WMS, WES, and WCS platforms and understanding of their operational functions - Proficiency in material handling specifications and warehouse automation technologies - Strong business and financial acumen with the ability to build ROI and business case models - Experience using simulation tools within warehouse and distribution center environments - Ability to manage multiple projects and priorities in a fast-paced environment - Willingness and ability to travel approximately 30–40% based on business and customer needs Preferred Qualifications - Experience supporting retail, wholesale, grocery, and eCommerce automation environments - Familiarity with robotics, autonomous mobile robots (AMRs), and fulfillment automation technologies - Experience working with global teams across engineering, software, and operations - Knowledge of AutoCAD and warehouse simulation modeling tools - Experience supporting large-scale automation deployments and customer implementations Equal Opportunity Employer Statement GreyOrange is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.