Description
Solutions Architect - Payments
Who we are:
At Levata, we believe in making your journey with us seamless, impactful, and filled with opportunities to elevate your potential. As we think big, we enable what's next by leveraging our knowledge of what's possible today. Join a team where complexity doesn't mean confusion but rather a deep dive into understanding, surfacing with clear options and recommendations.
About the Role:
The Solutions Architect – Payments provides technical pre-sales support, solution design, product expertise, and customer consultation for payment technology solutions. This role partners with customers, prospects, Sales, payment technology manufacturers, software developers, and internal teams to understand customer requirements, recommend appropriate solutions, support sales opportunities, and facilitate successful implementations.
Who we are looking for:
The Solutions Architect serves as a technical resource for the Payments portfolio and supports Sales and customers throughout the sales and solution lifecycle.
What You'll Do
- Provide technical pre-sales support for payment hardware, software, integrations, and related solutions.
- Serve as a subject matter resource on payment products, technologies, integrations, and applications.
- Work with current and prospective customers to understand business and technical requirements and recommend appropriate payment solutions.
- Partner with Sales on customer meetings, technical discovery, presentations, demonstrations, and other pre-sales activities.
- Support Sales in identifying customer needs, developing solution strategies, and expanding opportunities across applicable payment products and services.
- Develop and document solution requirements, configuration specifications, integration specifications, and other technical documentation.
- Work closely with Sales and internal teams to ensure customer requirements, solution design, project scope, and implementation expectations are clearly understood.
- Partner with configuration, technical, Professional Services, and development teams to transition qualified opportunities and support successful implementation.
- Provide technical support throughout the sales and implementation process, including troubleshooting, integration support, testing, and customer acceptance.
- Work directly with payment technology manufacturers and OEM technical teams to resolve product and integration issues and stay current on product capabilities and roadmaps.
- Maintain relationships with OEM and technology partners to stay informed of product releases, training opportunities, technical requirements, and integration capabilities.
- Work with software developers and technology partners to evaluate, develop, enhance, or integrate payment solutions based on customer requirements.
- Assist with RFP responses, technical proposals, solution documentation, and other customer requests.
- Evaluate new payment products and technologies for technical fit, customer applicability, and potential business opportunities.
- Work with Payments Management to identify opportunities for new or enhanced software products and payment solutions.
- Provide product and technical training to Sales, Business Development, configuration, and other internal teams.
- Maintain current knowledge of payment technology, market conditions, competitive activity, product developments, and industry trends.
- Maintain applicable technical and sales certifications and complete required OEM training programs.
- Prepare project, opportunity, and status reports for management as needed.
- Provide remote or onsite customer support when necessary.
- Travel as needed to support customer engagements, presentations, implementations, and training.
Qualifications:
- Bachelor's degree or equivalent combination of education and relevant experience.
- Minimum 5 years of experience in technical pre-sales, solutions architecture, payment technology, POS technology, systems integration, or a related field.
- Experience designing, presenting, implementing, or supporting technology solutions for customers.
- Experience partnering with Sales teams to develop and support technology solutions and services.
- Working knowledge of payment hardware, software, POS systems, integrations, networking, databases, and related technologies.
- Experience working with payment OEMs, software developers, ISVs, VARs, or other technology partners preferred.
- Proven project management and documentation skills.
- Proficiency with Microsoft Office applications.
- Programming, scripting, API, or software development experience is desirable.
Skills:
- Ability to translate customer business and technical requirements into practical solutions.
- Strong analytical and problem-solving skills.
- Ability to communicate technical concepts clearly to technical and non-technical audiences.
- Strong customer-facing, presentation, and communication skills.
- Ability to partner effectively with Sales and contribute to sales goals and objectives.
- Strong relationship-building skills with customers, Sales teams, OEM partners, developers, and internal stakeholders.
- Ability to manage multiple opportunities and priorities in a fast-paced environment.
- Strong interest in learning new technologies and sharing knowledge with others.
- Self-directed, proactive, and able to work independently while collaborating effectively with others.
- Ability to adapt to changing business needs and team coverage requirements.
- Strong written and verbal communication skills.
Travel:
- Up to 20%
Bachelor's degree or equivalent; 5+ years in technical pre-sales, solutions architecture, payment technology, POS technology, or systems integration; experience designing and supporting technology solutions; Microsoft Office proficiency; up to 20% travel.
Key Responsibilities
- providing pre-sales support
- designing solutions
- supporting implementations
Skills & Tools
Microsoft Office
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
About Levata
A technology company providing payment solutions and technical pre-sales support. — Industry: Information Technology