Solutions Architect

Do you want to join a company that: has been voted a Top Workplace in the Madison, WI area for the seventh year in a row? is a family-based company that values a work-life balance? has quarterly in-office chair massages available at no cost to its team members? has implemented solar panels to help reduce its carbon footprint? At Amtelco, we believe in the importance of individuals, the diversity they bring, and the power of teamwork. We listen to our team members and select initiatives that are important to them. Join our family-owned business where we value work-life balance and create a fun, supportive, inclusive environment for our team members to succeed in! Amtelco is the leader in developing SQL-based applications that are an open platform for critical interoperability in Healthcare and Commercial markets throughout the United States. We have received more than 30 U.S. Patents for telephony software, data handling methodologies, and telephone switching devices! We’re actively seeking a customer-focused Solutions Architect to support our Healthcare Sales team throughout the sales process. This position combines technical expertise, healthcare workflow knowledge, and strong presentation skills to help prospective and existing customers understand how Amtelco solutions can address their operational and business needs. Our ideal Solutions Architect is comfortable working with technical and non-technical audiences, can translate complex technology into clear business value, and knows when to engage additional subject matter experts to develop the right solution for each customer. This full-time position is based at Amtelco’s corporate headquarters in McFarland, WI and reports to our Director of Solution Architecture. Qualified candidates residing outside of Wisconsin will have the option to work remotely. How will I make an impact? *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions: Sales & Customer Engagement Partner with Account Executives and Sales leadership from initial discovery through contract execution Lead customer delivery sessions, product demonstrations, presentations, and technical discussions Understand customer workflows, challenges, audiences, and objectives before recommending or demonstrating a solution Tailor demonstrations to specific healthcare environments, including hospital communications, contact centers, transfer centers, scheduling centers, and on-call workflows Explain technical capabilities in clear language and connect them to meaningful operations and business outcomes Participate in onsite meetings, conferences, trade shows, and other customer-facing activities Identify opportunities for additional products, services, and integrations Solution Design & Technical Coordination Translate customer business and workflow requirements into practical technical solutions Serve as a primary technical resource for Sales during the sales process Identify technical risks, dependencies, limitations, infrastructure requirements, and implementation considerations Address foundational questions involving software, servers, networking, databases, APIs, integrations, and system architecture Proactively engage specialists from Product Development, Customer Service, Implementation, Integrations, and other teams when deeper expertise is needed Coordinate internal resources to provide customers with a clear, complete, and technically sound solution Demonstrations & Sales Enablement Deliver engaging, customer-focused demonstrations for technical and non-technical audiences Maintain reliable, repeatable demonstration environments for common healthcare workflows and cases Personalize key demonstrations with relevant customer information, branding, workflows, and scenarios when appropriate Develop and maintain presentations, demonstration scripts, diagrams, technical materials, and internal training resources Support a consistent pre-demonstration process covering the customer’s audience, background, objectives, workflows, and requested capabilities Help enable Sales team members to conduct approved introductory demonstrations when appropriate Proposals and Implementation Handoff Assist with quotes, proposals, scopes of work, RFPs, RFIs, security questionnaires, and technical documentation Identify required hardware, software, integrations, services, and configuration requirements Review proposed solutions to ensure the products, services, and workflows discussed with the customer are accurately represented Clearly document assumptions, dependencies, exclusions, and technical considerations Support the transition from Sales to Implementation by communicating customer requirements, expectations, and solution details Participate in implementation kickoff meetings and help resolves questions about the proposed solution when appropriate What does success look like in this role? Three or more years of experience in software, IT, telecommunications, healthcare technology, sales engineering, or a related technical field Strong customer-facing, presentation, and written communication skills Confidence in presenting to groups and responding to questions in live customer settings Ability to adjust presentation content and technical depth based on the audience Working knowledge of software, networking, databases, infrastructure, integrations, APIs, or related technologies Ability to understand business and workflow requirements and translate them into practical solutions Strong analytical, problem-solving, organizations, and collaboration skills Ability to manage multiple customer opportunities and priorities Adaptability, curiosity, sound judgment, and a willingness to learn and receive coaching Willingness and ability to travel up to 50% Deliver demonstrations relevant to each customer’s audience, workflows, and objectives Independently manage core demonstrations and foundational technical discussions Recognize when specialized expertise is needed and involve the appropriate resources Help create accurate, complete, and technically sound proposals Improve coordination among Sales, Solution Architecture, Product Development, Customer Service, and Implementation Build customer confidence by connecting Amtelco’s technology to meaningful healthcare and business outcomes Preferred Experience Healthcare technology or healthcare operations experience Familiarity with hospital communications, contact centers, transfer centers, scheduling centers, on-call workflows, or clinical communication processes Experience conduction software demonstrations or technical sales presentations Experience preparing RFPs, RFIs, security questionnaires, scopes of work, or technical proposals Ability to simplify complex concepts and keep presentations focused on customer value Employment Eligibility Amtelco complies with all federal laws regarding employment eligibility verification. All employees must maintain valid authorization to work in the United States throughout their employment. Employees whose work authorization is temporary are responsible for ensuring it remains valid and for providing updated documentation before the current authorization expires. Amtelco does not provide immigration sponsorship for work authorization (for example, H-1B, TN, or similar employment visas). Employment cannot continue if valid work authorization cannot be maintained. Equal Opportunity Employer Amtelco is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including gender identity or expression), sexual orientation, national origin, ancestry, age, disability, genetic information, military status, marital status, or any other characteristic protected by law. We also provide reasonable accommodations to qualified individuals with disabilities and those with sincerely held religious beliefs, in accordance with applicable laws. We are committed to a diverse and inclusive workplace where all individuals are valued for their unique backgrounds, skills, and perspectives. Pay: $70,000.00 - $80,000.00 per year Benefits 401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Education: Associate (Preferred) Experience: Software, IT, or Healthcare Technology, or related: 3 years (Preferred) Telecommunications or Sales Engineering, or related: 3 years (Preferred) Ability to Commute: McFarland, WI 53558 (Required) Willingness to travel: 50% (Required) Work Location: Hybrid remote in McFarland, WI 53558