The Role
Customer-facing | AWS | Full-time | Remote
We're looking for a Solutions Architect who is equal parts technical (working knowledge of AWS services) and also comfortable working with customers. This is a heavily customer-facing role. You'll own the customer relationship on active projects, run kickoffs, keep projects on track, and be the person customers call when something needs attention, so our delivery engineers can stay focused on the build.
This is not a primary hands-on delivery role. You need enough AWS depth to talk architecture credibly with a customer's IT team, understand a scope, and know when something is off, but you typically won't be the primary doing the implementation work. However, if you have those skills and wish to remain at least partially hands-on, that is certainly a benefit.
If you've been the "technical PM" or the SA who keeps both the customer and the engineers happy,
this role is for you.
What You'll Do
Customer ownership (the biggest part of the job)
Act as the primary point of contact for customers during active engagements
Handle customer communication, expectation setting, and the occasional difficult conversation, so engineers aren't pulled off delivery
Translate between business stakeholders and technical teams in both directions
Project kickoff and oversight
Run project kickoffs: confirm scope, timelines, access, and responsibilities
Track progress across multiple concurrent projects and keep work moving
Provide project management on larger engagements; keep a light touch on smaller ones
Make sure every project is documented and diagrammed as it's delivered, so anyone can pick it up later
Bridge between leadership and delivery
Work with the delivery lead to match incoming projects to the right engineer based on skill set and customer fit
Help delivery engineers stay focused and prioritized, and raise blockers early
Keep leadership informed on project health and customer sentiment
Assessments and scoping
Support AWS assessments (security posture, cost, resiliency, migration readiness): gather information, analyze environments, and present findings
Help scope new work so SOWs reflect what the customer actually needs, including sizing and design choices that affect delivery
Contribute to solution designs alongside senior engineers
What You Bring
Required
5+ years in a customer-facing technical role (solutions architect, technical project manager, technical account manager, consulting engineer, or similar)
Project management experience: you've run multiple projects at once and kept them on time and in scope
Solid working knowledge of AWS: compute, storage, networking, identity, security services, and cost management
Comfort explaining technical tradeoffs to both IT staff and business owners
Calm, direct communication, including the ability to deliver bad news (findings, delays, scope changes) without drama
Strong written communication: status updates, meeting summaries, assessment findings
Nice to have
AWS certifications (Solutions Architect Associate or Professional)
Background in on-premises infrastructure (Windows Server, Active Directory, file servers, SANs, VMware) and how it maps to AWS
Experience with disaster recovery, backup, or migration projects
Experience at an AWS partner, MSP, or consulting firm
Familiarity with PSA tools such as ConnectWise
What Success Looks Like
Customers have one clear contact and know what's happening on their project
Delivery engineers spend their time delivering, not managing customer escalations
Projects kick off cleanly, with scope and access confirmed up front
Every completed project leaves behind documentation and diagrams the customer can use
Assessments and scopes are accurate enough that delivery doesn't hit surprises