Description
Searching for a UKG Pro WFM Solution Consultant (formerly Kronos Workforce Dimensions) to join our team. Please do not apply if you do not have UKG Pro WFM (Dimensions) implementation experience.
Successful candidates will possess extensive UKG WFM implementation and configuration consulting experience. As a UKG WFM Solution Consultant, you will be part of team assigned to guiding one or more clients of varying size and complexity, through the launch of UKG Pro WFM.
Essential Functions and Responsibilities
- Exude confidence, passion, and a strong desire for customer success.
- Learn and become an expert in company implementation methodology and use this methodology on all customer engagements.
- Understand project objective details in order to provide system design configurations and best practice recommendations.
- Work with Project Manager(s) to analyze client business needs to determine optimal UKG WFM configuration.
- Consult with clients to design, build, test and deploy UKG WFM functional components.
- Build and deliver design documentation necessary to effectively communicate configuration requirements and recommendations to customers.
- Ability to manage multiple client implementations and/or post go-live projects simultaneously.
- Set priorities, develop a work schedule, monitor progress towards goals and track daily activities.
- Effectively assist with the transition of client to ongoing vendor support
- Identify risks and communicate issues to internal and external project managers.
- Conduct consulting sessions, online or in-person
- Attend client project meetings to provide accurate status and progress of activities and deliverables.
- Achieve and maintain thorough knowledge and required UKG certification(s) WFM.
- Provide guidance and mentoring to other consultants pertaining to UKG WFM
- Achieve company utilization targets.
- Other duties as necessary.
Requirements
Required Experience
- Minimum of 5-years of UKG WFM experience or equivalent UKG Workforce Central certification.
- Previous experience in professional services or consulting organization
- Ability to handle multiple tasks under tight deadlines
- A demonstrated commitment to high professional ethical standards
- Strong work ethic and sense of pride in work efforts and deliverables
- Strong organizational and problem-solving skills
- Ability to collaborate and work as part of a team
Preferred Experience
· End-to-end experience with the following UKG WFM modules:
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- Timekeeping
- Attendance
- Accruals
- Scheduling
- Advanced Scheduling
- Attestation
- Leave
- Activities
- Forecasting
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- Experience with ADP eTime/Workforce Management optional
- Understanding of UKG Paragon methodology/tools
- Participated in the full lifecycle of UKG product implementation from discovery through design, build, test, and user adoption
- Provided discovery and analysis for client business requirements and business processes
- Created usable documentation including audit findings, business requirements, and product design documents
- Translated findings and product design documentation into properly configured applications (Timekeeping, Scheduler, etc.)
- Actively participated, and as needed lead, testing, and quality assurance activities for the projects
- Assisted with change management and user acceptance testing
- Work closely with Project Managers communicating and understanding the goals required to complete the required tasks on time and budget
- Maintained the internal project management system up to date with all-time worked, task status, and related documentation
- Maintained current in-depth technical, functional, and operational knowledge of UKG Workforce Management
- Experience with UKG Workforce Central and understanding of WFC/WFM differences
Desired Strengths/Characteristics
- High-level of emotional intelligence and resiliency
- Self-motivated and action oriented
- Flexible, dependable, and capable of operating at a high rate of delivery with minimal direction
- Able to negotiate conflicts into win-win situations with strong oral and written communication skills
- Effective listening skills
- Strong analytic and troubleshooting abilities
- Comfortable speaking with any client of varying organizational levels
- Ability to manage multiple projects of varying complexity concurrently
- Strong time management skills with ability to excel in remote environment
- Demonstrate a high degree of patience in working with others and ability to make decisions in high stress/high risk situations
Work and Travel Requirements
- Able to work remotely from a home office
- Legal residence and ability to work in the United States OR legal residence and ability to work in Canada
- Ability and willingness to travel approximately 10-15%
Summary
About Us
Ascend, Inc. is one of the largest exclusive, premier UKG partners in North America. With over 120 certified consultants and a portfolio of more than 300 active projects, we are the trusted experts for end-to-end UKG implementation services. Ascend delivers a comprehensive suite of solutions across the UKG Pro Suite and UKG Ready platforms, supporting clients through every phase of their human capital management (HCM) journey.
We pride ourselves on delivering high-touch, premium services—and we know that our continued success starts with our people.
Why Join Ascend?
We offer an engaging and rewarding work environment where your career can thrive. Our team members enjoy:
- 💼 Competitive industry compensation
- 💸 Achievable monthly bonus plans and sales commission opportunities
- 🏥 100% employer-paid health benefits
- 💰 401(k) retirement plan with employer match
- 🕒 Open PTO (mandatory two-week minimum)
- 🎓 Professional development reimbursement
- 🎯 100% paid UKG certification training
- 📱 Company-provided laptop, mobile phone, and equipment
Recognized Excellence
Ascend has been honored with numerous accolades, including:
- UKG Partner of the Year (2024)
- Inc. 5000 (2025, 2024)
- Great Place to Work (2025, 2024, 2023, 2022, 2021, 2020, 2019, 2018, 2017, 2016)
- Top Workplaces - Denver (2025, 2024, 2023)
- UKG Influencer of the Year (2022, 2021)
- UKG Strategic Alliances Pinnacle Partner of the Year (2020, 2019, 2018)
- UKG Rookie Partner of the Year (2017)
- Raven Intelligence UKG Customer Project Success Award Finalist (2023)
- Fortune Best Workplaces in Consulting & Professional Services (2024, 2023, 2021, 2016)
- Fortune Best Small Workplace (2024, 2023, 2021, 2020, 2019, 2016)
- Fortune Best Workplaces for Women (2016)
Minimum 5 years UKG WFM experience or UKG Workforce Central certification; professional services or consulting experience; ability to work remotely from home in US or Canada; travel 10-15%.
Key Responsibilities
- configuring UKG WFM
- consulting with clients
- managing implementations
Skills & Tools
UKG Pro WFM, UKG Workforce Dimensions, UKG Workforce Central, ADP eTime, UKG Paragon
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States or Canada
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Tuition reimbursement
- Retirement plan
About Ascend
A premier UKG partner delivering end-to-end implementation services for human capital management. — Industry: Information Technology