Job Description:
• Architect and build responsive, accessible Service Portal and AIUX framework experiences, including custom widgets and scoped applications
• Translate high-fidelity designs into polished responsive interfaces
• Lead discovery, technical design, estimation, demonstrations, and customer delivery conversations
• Design and build AI applications and agentic workflows using Claude or comparable LLM platforms, enterprise APIs, and customer data
• Implement retrieval, tool calling, structured outputs, and human review
• Build and integrate frontend experiences, backend services, and enterprise systems within and beyond ServiceNow
• Design for reliable operation through testing, evaluation, observability, and failure handling
• Own technical delivery through deployment, troubleshooting, documentation, and operational handoff
• Manage technical risks, scope, and quality
• Evaluate AI quality, security, latency, and cost, and determine when to use AI versus deterministic automation
• Contribute reusable components and delivery patterns, review code, and mentor engineers
• Work directly with customers across Service Portal architecture and Forward Deployed AI Engineering engagements
Requirements:
• Five or more years of software engineering experience, including substantial hands-on web development, ServiceNow development, and customer-facing technical leadership
• Experience architecting and delivering complex Service Portal solutions using JavaScript, AngularJS, HTML, CSS/SCSS, and Bootstrap
• Strong web development fundamentals, including modern JavaScript/TypeScript, frontend architecture, state management, and API integration
• Strong understanding of ServiceNow architecture, server-side scripting, scoped applications, data models, access controls, and integrations
• Sound judgment about configuration versus customization, with attention to platform upgradeability and long-term maintainability
• Full-stack engineering capability, including backend services, APIs, and cloud deployment
• Hands-on experience designing and building LLM-powered applications or agentic workflows
• Practical knowledge of prompting, context management, retrieval, tool use, structured outputs, and evaluation
• Ability to protect enterprise data and enforce user and system permissions across retrieval and tool execution
• Strong design judgment and attention to accessibility, performance, and maintainability
• Clear communication with business and technical stakeholders
• CCA-F certification, or readiness and commitment to earn it shortly after joining
• Preferred: production delivery of customer-facing AI applications and agentic workflows
• Preferred: Claude, Anthropic APIs, MCP, AI-assisted development tools, Python, modern frontend frameworks, automated testing, CI/CD, Now Assist, ServiceNow AI Agents, enterprise search, and ServiceNow CSA or CAD certifications
Benefits:
• Diverse and inclusive workplace
• Equal opportunity workplace and affirmative action employer
• Disability accommodations available upon request