Solution Advisor I — Enliven Health
Location: Remote (U.S.)
Department: Solution Sales FDS
Reports to: Manager, Solution Sales and Strategy
Why Join Enliven Health?
At Enliven Health, we build intelligent technology that powers the pharmacies of the future. As a Solution Advisor I, you’ll play a critical role in helping our pharmacy partners unlock the full value of our solutions—improving patient engagement, streamlining operations, and strengthening the health of their communities.
This is a unique opportunity to blend your pharmacy experience, customer‑centric mindset, and passion for education to help customers achieve meaningful outcomes while shaping the next generation of pharmacy automation and patient‑engagement tools.
What You’ll Do
As a Solution Advisor I, you will strengthen subject‑matter expertise on Enliven Health’s solution portfolio and apply that expertise to drive customer adoption, value realization, and overall satisfaction.
Your Impact
You will serve as a trusted product advisor—guiding customers through pre‑ and post‑implementation success, optimizing workflows, and enabling customers to achieve their ROI goals.
Key Responsibilities
- Serve as a solution expert across your designated Enliven Health product portfolio, supporting Product, Sales, and Customer Success teams.
- Deliver customer evaluations and advisory support to assess current-state utilization and recommend strategies to maximize product efficiency and adoption.
- Lead pre‑implementation engagements to help customers define an effective go‑live strategy and success plan.
- Conduct post‑implementation reviews to confirm adoption, drive continued optimization, and reinforce customer outcomes.
- Monitor system usage, adoption metrics, and partner performance to identify opportunities for increased value.
- Create and deliver high‑quality training content, best‑practice guides, playbooks, and solution documentation.
- Present findings, recommendations, and optimization strategies to key customer stakeholders.
- Collaborate closely with Customer Success Managers and Sales to support renewals, expansion, and customer advocacy.
- Produce customer deliverables accurately, professionally, and on time.
- Champion professionalism, sound judgment, and strong relationship‑building across internal and external teams.
- Continuously refine and share best practices that improve the customer experience and product utilization.
Who You Are
Minimum Qualifications
- 2+ years of experience in pharmacy operations or equivalent experience/education.
Preferred Qualifications
- 2+ years of pharmacy technician experience or equivalent experience/education.
- Experience developing training content, instructional materials, or facilitating learning sessions.
- Experience in SaaS customer enablement, optimization, or advisory‑style roles.
- Understanding of pharmacy workflows, technology platforms, and patient‑service processes.
- Ability to work under pressure and meet tight deadlines.
How You’ll Elevate at Enliven Health
At Enliven Health, success is not just what you deliver—it’s how you deliver it. In this role, you will bring our Elevate Behaviors to life through:
- Collaborate: Partner closely with Sales, Product, and Customer Success to create seamless customer experiences.
- Inspire: Encourage customer confidence and internal alignment by sharing insights, best practices, and thoughtful recommendations.
- Develop: Continuously build product expertise and contribute to team knowledge resources and customer learning pathways.
- Execute: Own your commitments, set clear priorities, and consistently deliver high‑quality customer engagements and deliverables.
- Impact: Surface customer trends, advocate for improvement opportunities, and influence product and operational enhancements.
Work Conditions
- Remote role within the United States
- Up to 10% travel for customer engagements, team events, or training
- Occasional irregular hours required to meet customer needs
- Extended periods of sitting or standing may be required
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