Shape what’s next in dental technology
Join Henry Schein One!
Join a global leader redefining dental practice management and do work that actually matters. At Henry Schein One, we are a team of care catalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everything we do. Your ideas fuel innovation that enhances patient care and drives real results for practices.
We don’t just talk about impact; we build it! Backed by a trusted reputation, our leaders foster an inclusive and supportive environment where we stay solely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We have high expectations for performance and delivering results; as part of a winning team, you’ll work hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your wins celebrated.
This Software Trainer is responsible for providing training and implementation of the suite of Henry Schein One eServices to new or existing customers. Professional, timely and effective customer service expectations are met and/or always exceeded. Work toward and assist in the achievement of individual, team, and department goals.
This position is remote within the United States with up to 10% travel as needed.
What you will do
Facilitate remote training calls with new and existing customers using standardized curriculum agenda
Instruct offices using prepared curriculum on each topic
Provide post training session documentation on related topics
Maintain updated calendar
Responsible for excellent time management skills to achieve customer service expectations
Maintain individual utilization and productivity goals as determined by leadership
Schedule follow up sessions or webinars with customers as needed
Provide email communication to offices and other team members as required
Attend and participate in weekly team meetings
Document sessions within CRM system
- Work on several different software platforms to retrieve customer data for monitoring
Maintain an average of 75% of work time on phone with customers
Maintain a personal CSAT score of 90% or above
Work with Implementation team members to coordinate Core and eServices training sessions
Assist Support team members to resolve technical issues for customers
Provide shadowing opportunities on a limited basis
Participate in special projects and perform other duties as required based on current business needs
Practice management software and services including Henry Schein One solutions experience
Professional training experience
Dental industry experience
Proficient with Microsoft Office products
Basic understanding of industry practices
Strong time management skills and the ability to prioritize work
Very good attention to detail and accuracy
Customer service oriented and ability to work with and resolve complex issues
Ability to plan and arrange activities
Strong interpersonal communication skills
Strong written and verbal communication skills
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Ability to multi-task
Ability to manage conflict
Capacity to work effectively under pressure
Analytical thinking
Oversee small to medium sized projects
Identify and recommend continuous improvement opportunities
Establish productive working relationships at multiple levels within the organization
- Typically 4 or more years of related experience.
High School graduate, vocational and /or on-the-job training. Bachelor’s degree preferred.
Ability to work efficiently in a high volume, fast-paced environment
Follow-up skills, prioritization, and communication skills
Basic product and shipping knowledge
Strong data entry and computer skills; including email, Microsoft Word, Microsoft Outlook, Microsoft Excel, and AS400, or comparable system
Focus on internal and external customer service
Strong time management skills and the ability to prioritize work and meet deadlines
Attention to detail and accuracy
Customer service oriented and ability to work with complex issues
Interpersonal communication skills
Written and verbal communication skills
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Ability to multi-task
Establish productive working relationships at multiple levels within the organization
Ability to manage conflict
Capacity to work under pressure
What you’ll gain as a #TeamSchein member
A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Unfortunately, Henry Schein One is not currently hiring individuals residing in North Dakota, Rhode Island, Vermont, Delaware, Hawaii, Puerto Rico and other US territories.
Typically 4+ years of related experience; high school, vocational, or on-the-job training; bachelor's preferred. Requires Microsoft Office, CRM, AS400 or comparable system, communication, customer service, and project skills.
Key Responsibilities
- facilitating training
- documenting sessions
- resolving issues
Skills & Tools
Microsoft Office, Microsoft Word, Microsoft Outlook, Microsoft Excel, AS400, CRM
Job Details
- Category: Education services
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — American Fork or United States
- Salary: USD 41,000 – 48,000 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Tuition reimbursement
- Retirement plan
- Generous parental leave
About Henry Schein One
A dental technology company providing software and services for practice management and patient care. — Industry: Information Technology