Software Supporter (1st/2nd Level) - Alpha Online
Hamburg, Germany
You don't want a job where you just read scripts and forward tickets. You want to understand why a process is stuck – and really solve it. As a supporter at Alpha Online, you are the first point of contact for car dealerships that use the AlphaController to manage their daily business: from used vehicle valuation to sales.
Location: Hamburg – flexible home office possible.
About Us
Alpha Online develops process management software for the professional used car trade in Germany. Our core product AlphaController controls all work processes in the car dealership – from vehicle valuation to sales. Our customers include Mercedes-Benz, BMW, Volkswagen, Porsche, and Audi. Since 2024, we have been part of CarOnSale, the AI-driven operating system for B2B used car trading in Europe.
One Platform. One Profit Engine.
Your Tasks
You are the first point of contact for our customers by phone and email – 1st level with potential for 2nd level – and keep the administrative overview of all ongoing cases
You configure the AlphaController precisely to the requirements of each customer – from feature activation to authorization structure
You analyze dependencies and error sources in the software before they become a problem for the customer
You manually test each release to ensure it is flawless and manage tickets so that only error-free software reaches the customer
For errors at the interface to our partners, you investigate the cause, communicate directly with interface partners and internal development, and contribute to the resolution
What You Bring
At least three years of experience in direct customer contact or support
Technical understanding of complex software processes and interfaces
Analytical, structured working method – you recognize dependencies before they become a problem
Enjoyment of direct customer contact and finding the right solution for each customer
German at C2 level, English at least B2 in speaking and writing
Advantageous:
Experience in the automotive sector
Training in IT/software, e.g. as a software specialist
What We Offer You
Permanent employment in Hamburg's best location
Flexible home office
An environment where AI and digitalization play a real role – not just lip service
Experienced team with short decision-making processes
Attractive remuneration with employee benefits
Apply now – your resume is enough.
More information can be found on the website: Alpha Online GmbH.