CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. Our products combine practical business workflows with intuitive technology designed for everyday use.
We are looking for a Software Support Specialist to help customers successfully use our software products. You will answer product questions, troubleshoot common software issues, guide users through features and workflows, and work with internal teams to resolve problems that require additional investigation.
This role is a good fit for someone who enjoys helping people, learning software products, and solving technical problems in a customer-focused environment.
WHAT YOU WILL DO
Respond to customer questions about CerebriOS software products
Guide users through product features, settings, and workflows
Troubleshoot common software and account-related issues
Help customers identify and resolve basic configuration problems
Investigate reported issues and determine the appropriate next steps
Document support requests, troubleshooting steps, and resolutions
Escalate more complex issues to Application Support, Product, or Engineering teams
Follow up with customers to ensure issues are resolved
Create and update product guides, FAQs, and support documentation
Identify recurring questions or issues and share feedback with internal teams
Help customers understand product updates and new features
WHAT WE ARE LOOKING FOR
1+ year of experience in software support, customer support, technical support, or a similar role
Strong problem-solving and troubleshooting skills
Comfortable learning new software products and technologies
Strong written and verbal English communication skills
Ability to explain technical information clearly to non-technical users
Patient, customer-focused approach
Strong attention to detail and follow-through
Comfortable working independently in a remote environment
NICE TO HAVE
Experience supporting B2B SaaS products
Familiarity with Zendesk, Intercom, Jira, or similar tools
Experience with web-based applications
Basic understanding of APIs, integrations, or databases
Experience creating user guides or knowledge-base content
Familiarity with analytics or business intelligence software
Previous experience supporting remote or distributed customers
COMPENSATION AND BENEFITS
$50,000–$65,000 annually, depending on experience, qualifications, and overall fit for the role.
CerebriOS offers a remote-first working environment, professional development opportunities, and a benefits package designed to support our team. Full details of compensation, benefits, and other employment terms will be discussed during the interview process.
HIRING PROCESS
Application review → introductory conversation → practical discussion → conversation with the team/manager → offer.
We aim to keep the process focused and respectful of your time, with clear communication throughout the process.
EQUAL OPPORTUNITY
CerebriOS is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Location: Remote
Salary Range: 50,000 - 65,000 USD (gross, annually)
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