To ensure the stability and performance of products, the full-time Software Production Support Lead will collaborate with cross-functional teams to resolve technical issues, manage incident tickets, and contribute to process improvements in a remote environment.
Key responsibilities
Review and analyze escalated tickets, ensuring timely resolution and prioritization based on urgency and impact Utilize SQL skills to troubleshoot data-related issues and document resolution steps in an internal knowledge base Coordinate root cause analyses for recurring issues and provide detailed guidance to impacted teams Required qualifications Bachelor's degree in computer science, Computer Engineering, or Information Systems, or a High School Diploma/GED with relevant experience 5 to 7 years of relevant experience in production support Minimum of 5 years of hands-on SQL experience in a professional setting At least 2 years of experience with Continuous Integration and Continuous Deployment (CI/CD) tools such as Jenkins and Git Familiarity with Middleware technologies like Workato/MuleSoft and working knowledge of Amazon Web Services (EC2, S3, Lambda)
Experience: 5 years required