Key Responsibilities
Technical Presales Support
- Collaborate with sales teams to understand customer business and technical requirements in KSA and UAE
- Design and propose suitable technical solutions aligned with customer needs.
- Prepare technical proposals, solution architectures, and statements of work.
- Conduct product presentations, demonstrations, and proof-of-concept (POC) sessions.
- Respond to RFPs, RFIs, and RFQs with technical and functional inputs.
- Assist in effort estimation, BOM preparation, and solution sizing.
Customer Engagement
- Participate in customer meetings, workshops, and discovery sessions.
- Explain technical concepts clearly to both technical and non-technical stakeholders.
- Build trusted relationships with customers, partners, and internal teams.
- Address customer technical concerns and provide recommendations.
Solution Design & Documentation
- Prepare high-level and low-level solution designs when required.
- Create architecture diagrams, implementation approaches, and integration workflows.
- Ensure proposed solutions follow best practices, scalability, security, and compliance standards.
Collaboration
- Coordinate with engineering, delivery, product, and support teams.
- Work closely with project managers and solution architects during transition to delivery.
- Support continuous improvement of presales assets, templates, and demo environments.
Market & Product Knowledge
- Stay updated on industry trends, competitor solutions, and emerging technologies.
- Maintain strong understanding of company products, services, and capabilities.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
- 3–6 years of experience in presales, solution engineering, systems engineering, or technical consulting.
- Experience in preparing technical proposals and responding to RFPs.
- Strong understanding of enterprise IT solutions, cloud technologies, integrations, and software architectures.
- Excellent communication and presentation skills.
- Ability to work in a fast-paced, customer-facing environment.
Preferred Skills
- Experience with cloud platforms such as Azure, AWS, or Google Cloud.
- Knowledge of APIs, integrations, databases, and enterprise applications.
- Familiarity with cybersecurity, infrastructure, data, or AI solutions is a plus.
- Experience with diagramming and documentation tools (Visio, Draw.io, etc.).
- Relevant technical certifications are advantageous.
Soft Skills
- Strong analytical and problem-solving abilities.
- Customer-oriented mindset.
- Strong teamwork and collaboration skills.
- Ability to manage multiple opportunities simultaneously.
- Good negotiation and stakeholder management skills.
KPIs / Success Metrics
- Quality and timeliness of technical proposals.
- Win rate contribution.
- Customer satisfaction during presales engagements.
- Accuracy of solution sizing and estimations.
- Number of successful demos and POCs delivered.
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