Business Systems Engineer
Location: Remote
Compensation: CAD $100,000-$115,000 / year
Frank Darling designs custom engagement rings, and our software platform makes the operational complexity of that business work at scale.
A single diamond can be available from a supplier, listed on our website, shown to a client, reserved for an appointment, priced into a ring, or routed into production—and every system needs to agree on what is true. Our goal is to keep inventory, pricing, orders, and internal workflows accurate, reliable, and easy for teams to use.
We’re looking for an engineer who enjoys working at the intersection of software, operations, and business process. You should be comfortable with ambiguity, good at translating messy real-world workflows into maintainable systems, and confident making thoughtful judgment calls when there isn’t a perfect answer. You’ll work closely with non-technical stakeholders, so strong communication and documentation matter as much as the code itself.
We value autonomy, practical engineering, clear ownership, and systems that keep working long after they ship.
What You’ll Do
As a Business Systems Engineer, you will help build and operate the systems that connect our e-commerce, inventory, sales, client care, production, and gemology workflows. You’ll work on supplier data pipelines, Shopify integrations, pricing logic, internal tools, event-driven automations, and AI-assisted workflows that support teams across the company.
Some of the systems you’ll help build and maintain include:
Inventory pipelines importing hundreds of thousands of records from dozens of suppliers
Shopify integrations and order orchestration
Internal tools used across Sales, Client Care, Production, and Gemology
Pricing engines and business rules that drive our catalog
Event-driven workflows running on AWS
AI-assisted automation and internal tooling
Monitoring and operational tooling that keeps the platform healthy
Data integrations between SaaS platforms, internal systems, and production workflows
You’ll spend as much time understanding the business as you do writing code.
How You’ll Know You’ll Like This Job
This role is probably a good fit if:
You enjoy turning conversations into software.
You ask “why?” before you ask “how?”
You’re comfortable with ambiguity. Business problems rarely arrive as complete requirements, and you’re excited to untangle them.
You enjoy making thoughtful judgment calls. There usually isn’t one “correct” solution—just tradeoffs.
You’re technology-agnostic. Whether the right answer is Python, SQL, an AWS Lambda, an automation, or changing the business process itself, your goal is solving the problem well.
You believe documentation is part of engineering.
You get satisfaction from building systems that quietly do their jobs for years.
What Makes Someone Successful Here
We’re less interested in checking every box than finding someone who enjoys this style of engineering. We’re open to a range of experience levels, from strong mid-level engineers to senior candidates; scope and compensation will reflect experience.
Required
2+ years writing production Python
Working knowledge of JavaScript, SQL, Bash, and GraphQL
Experience designing, consuming, or debugging REST APIs
Familiarity with AWS Lambda and ECS
Experience working with relational databases
Comfortable debugging production systems
Comfortable reading and improving an existing codebase
Experience using Git in a collaborative development environment
Strong written communication and documentation skills
Comfortable working directly with non-technical stakeholders
Experience using Claude Code, Codex, or similar AI coding agents as a core part of your development workflow
AI-Assisted Development
AI isn’t an optional productivity tool here. It’s part of how we build software.
You should already be using Claude Code, Codex, or similar coding agents as a core part of your development workflow—not simply as autocomplete. We expect engineers to delegate implementation, investigation, refactoring, testing, and documentation to AI agents, critically review their output, and know when to trust them and when not to.
Nice to Have
Docker
AWS SQS, DynamoDB, RDS, S3, API Gateway, CloudFront, or IAM
Shopify APIs
ETL or large-scale data integration pipelines
Monday.com, Make.com, Trello, Zapier, or similar workflow platforms
Google Apps Script
Google Sheets automation
Monitoring, alerting, or operational tooling
E-commerce, inventory, manufacturing, or retail operations systems
Experience integrating LLMs into production workflows
How We Work
We trust engineers to make decisions.
You’ll work directly with the people running the business, ask questions, propose alternatives, and choose solutions that balance simplicity, reliability, and long-term maintainability. We value good judgment over rigid process, thoughtful tradeoffs over cleverness, and documentation over tribal knowledge.
You’ll have a great deal of autonomy, but you won’t be working in isolation. We believe the best engineering comes from understanding the business deeply, collaborating with the people closest to the problem, and building systems that make everyone’s work easier.
What Success Looks Like
Within your first 30 days
You’re shipping production code into existing systems.
You’re fielding requests from stakeholders and helping turn them into clear next steps.
You’re using documentation, code walkthroughs, and working sessions to build context quickly.
You’ve diagnosed and fixed issues with support from the team.
You’re beginning to understand how inventory, pricing, orders, and internal workflows connect across the business.
Within 90 days
You’re independently owning small to medium projects from discovery through deployment.
Business stakeholders are bringing you problems, not just implementation requests.
You’re making thoughtful technical decisions and explaining your reasoning clearly.
You’re comfortable debugging production issues across unfamiliar parts of the platform.
You’ve improved the reliability, clarity, or maintainability of systems you inherited.
Within six months
You’re leading larger projects that affect multiple teams or systems.
You understand the business well enough to identify better solutions than the original request.
You’re helping shape technical direction, not just executing known work.
You’ve built or materially improved systems that people across the company rely on every day without thinking about them.
Requires 2+ years of production Python, JavaScript, SQL, Bash, GraphQL, REST APIs, AWS Lambda, ECS, relational databases, Git, AI coding agents, debugging, documentation, and stakeholder communication.
Key Responsibilities
- building integrations
- debugging systems
- documenting workflows
Skills & Tools
Python, JavaScript, SQL, Bash, GraphQL, REST APIs, AWS Lambda, Amazon ECS, Git, Claude Code, Codex, Docker, AWS SQS, Amazon DynamoDB, Amazon RDS, Amazon S3, Amazon API Gateway, Amazon CloudFront, AWS IAM, Shopify APIs, Monday.com, Make.com, Trello, Zapier, Google Apps Script, Google Sheets, LLMs
Job Details
- Category: Software Development
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Africa or Asia or Australia or Europe or North America or South America
- Salary: CAD 100,000 – 115,000 / year
- Languages: English
About Frank Darling
A female-founded fine jewelry brand creating custom, made-to-order pieces with an emphasis on thoughtful design, transparency, and responsible sourcing. — Industry: Retail and Wholesale