Job Summary
Our client, a leading global airline, is seeking a Software Developer to join their team and help enhance customer service through contact center technologies, conversational experiences, and backend automation. This role will focus on developing and maintaining voice and chat solutions that support customer self-service and assist contact center agents.
This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role.
Contract Details
Contract Type/Duration: Contract; duration to be confirmed
Work Location: 100% Remote
Core Responsibilities
Develop and maintain backend services and automation supporting voice and chat applications
Build and enhance IVR and conversational solutions that identify customer intent, manage interaction flows, and route requests appropriately
Integrate applications, backend services, APIs, and third-party platforms to support end-to-end workflows
Develop and improve customer self-service capabilities and contact center automation
Troubleshoot application issues across backend services, integrations, and connected systems
Take ownership of assigned solutions, including development, maintenance, and ongoing improvements
Collaborate with application, cloud, security, and infrastructure teams on modernization and cloud migration initiatives
Required Skills/Experience (Must-Haves)
Experience developing backend applications and services with Node.js
Experience with IVR systems, contact center technologies, chatbots, or conversational applications
Experience with conversational AI platforms such as AWS Lex or Google Dialogflow, or natural language processing (NLP)
Experience with AWS services, particularly Lambda and DynamoDB
Experience building or supporting backend services and REST APIs
Experience with application integrations, workflows, and automation
Strong troubleshooting and problem-solving skills across connected applications and systems
Understanding of how frontend applications interact with backend services
Ability to take ownership of technical solutions and support them through ongoing development and maintenance
Strong communication and collaboration skills, with the ability to work independently
Preferred Skills/Experience (Nice-to-Haves)
Experience with Microsoft Azure
Familiarity with .NET/C# or Java
Familiarity with frontend frameworks such as React, Angular, or Vue
Experience with CI/CD, workflow automation, AI applications, retrieval-augmented generation (RAG), or agentic AI solutions
Key Competencies & Behaviors
Takes responsibility for assigned solutions from development through troubleshooting and ongoing support
Investigates issues across application layers and identifies practical solutions
Works effectively with cross-functional technical teams
Learns new technologies and contributes to modernization initiatives
Clearly communicates technical issues, solutions, and project progress
Work Environment
Location: Remote
Work Arrangement: 100% remote
Technical Focus: Primarily backend development, integrations, and automation, with exposure to contact center technologies and conversational AI
Compensation & Benefits
Pay Range: The approximate pay range for this position is between
$52.00 and $75.00
per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered
About KellyMitchell
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service.
We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.
Marketing Disclosure
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy
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