Social Media Manager 1

Social Media Manager

Location: Fully Remote — South Africa
Working Hours: UK business hours
Experience Level: 2–4 years

About the Role

Outsource Ability is recruiting on behalf of one of our clients, a hospitality marketing consultancy, for an experienced Social Media Manager.

The successful candidate will manage the consultancy's organic social-media presence across Instagram, TikTok and LinkedIn. This role combines high-volume content creation and publishing with community management and lead conversion. You will be responsible for engaging prospective clients, improving automated messaging and turning social-media conversations into booked calls.

Key Responsibilities

Content Creation and Publishing

- Create and publish five feed posts per week on each of the following platforms:

- Instagram

- TikTok

• LinkedIn
  - Create and publish five Instagram Stories per day, five days per week.
  - Produce the graphics, short-form videos and other creative assets required for social-media content.
  - Write platform-appropriate captions, hooks and calls to action.
  - Adapt content formats and messaging to suit the audience and conventions of each platform.
  - Maintain a consistent content calendar and publishing schedule.
  - Ensure all content reflects the consultancy's brand, services and marketing objectives.
  - Monitor content performance and recommend improvements based on engagement and lead-generation results.
  
  Community and Direct-Message Management
  
  - Monitor and respond promptly and professionally to comments and direct messages.
  - Engage prospective clients in a way that reflects the consultancy's tone and brand.
  - Qualify inbound leads through social-media conversations.
  - Guide suitable prospects towards booking a call with the consultancy owner.
  - Follow up with engaged leads who have not yet booked.
  - Maintain an organised record of active conversations and follow-up requirements.
  
  Automated Messaging and Lead Conversion
  
  - Review the consultancy's existing automated messages and direct-message sequences.
  - Improve messaging, conversation flows and calls to action to increase conversions.
  - Ensure automated and manual messages provide a consistent prospective-client experience.
  - Identify where leads are disengaging and recommend practical improvements.
  - Monitor whether automated conversations are generating qualified enquiries and booked calls.
  
  Meta Advertising — Advantageous
  
  - Support or advise on Meta advertising where required.
  - Coordinate with the consultancy's existing Meta Ads provider so paid campaigns and organic content are aligned.
  - Meta Ads experience is advantageous but not essential, as paid advertising is currently managed separately.
  
  Key Requirements and Experience
  
  - Two to four years of experience in social-media management or a closely related role.
  - Demonstrable experience managing Instagram, TikTok and LinkedIn business accounts.
  - Proven ability to produce and manage a high volume of social-media content.
  - Essential graphic-design experience, with the ability to create professional social-media assets.
  - Essential video-editing experience, particularly for short-form content such as TikToks and Reels.
  - Strong copywriting skills and the ability to adapt messaging across different platforms.
  - Experience managing direct messages and online communities.
  - A commercial approach to social media, with the ability to qualify leads and convert conversations into booked calls.
  - Experience reviewing or improving automated messages, lead-nurture sequences or social-media automations.
  - Strong organisational and time-management skills.
  - Ability to work independently and maintain a demanding publishing schedule.
  - Clear written communication and a professional approach to prospective clients.
  - Hospitality, hotels, travel, accommodation or hospitality-marketing experience is preferred.
  - Meta Ads experience is advantageous but not essential.
  - Availability to work UK business hours.
  
  Mandatory Remote-Work Equipment Requirements
  
  Because this is a fully remote role, candidates must have:
  
  - Their own modern, reliable laptop or PC capable of supporting graphic-design, video-editing and communication tools.
  - A stable, reliable internet connection suitable for uploading media and participating in video calls.
  - A backup power solution, such as a UPS, inverter, generator or portable power station, to maintain productivity during load shedding or power outages.
  - A professional headset with a clear or noise-cancelling microphone.

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