The Field Supervisor is responsible for overseeing the daily operations of Field Representatives, ensuring timely and accurate completion of sample collection and delivery routes. This includes covering routes at times, including nights and weekends. The Field Supervisor ensures adherence to company policies, safety procedures, and client service standards while supporting field staff through training, coaching, and operational guidance.
Responsibilities:
Supervise and support Field Representatives in the completion of assigned routes
Review, approve, and monitor employee timecards to ensure accuracy and compliance with company policies
Develop and maintain route schedules to ensure efficient coverage and timely sample delivery
Coordinate route coverage for employee absences, schedule changes, or operational needs
Provide coverage for unstaffed routes as needed
Monitor daily route performance and address delays, service disruptions, or operational issues
Ensure Field Representatives are properly trained on route procedures, safety protocols, and mobile technology
Assist in onboarding and training of new Field Representatives
Maintain oversight of company vehicles including monitoring condition, coordinating maintenance, and ensuring compliance with company vehicle policies
Track and report vehicle issues, accidents, or maintenance needs
Conduct periodic ride-alongs or field observations to support performance and quality standards
Ensure compliance with company policies, safety procedures, and traffic laws across the field team
Maintain professionalism when interacting with clients, laboratory personnel, and internal teams
Assist management with operational reporting, staffing needs, and performance feedback
Qualifications:
Valid driver’s license with a clean driving record that meets company insurance requirements
Strong driving background preferred
Experience leading or supervising driving team strongly preferred
Ability to successfully pass a criminal background check
Strong attention to detail and reliability in completing time-sensitive tasks
Basic comfort using mobile technology for data entry and communication
Ability to work independently while following established routes and procedures
Supervisory experience preferred
Ability to remain flexible and adapt to changing priorities and operational demands
Physical Requirements:
Ability to lift, carry, and move up to 50 pounds (samples transported in coolers)
Ability to sit for extended periods while driving
Ability to frequently enter and exit a vehicle throughout the workday
Ability to perform job duties in varying weather conditions