Location: US Remote (EST hours)
Role Type: Full-time | Exempt
Reports To: Director, Site Merchandising
About the Role
Alex and Ani is seeking a detail-oriented Site Operations Coordinator to support
the seamless execution of our eCommerce experience. This role partners
cross-functionally to manage site updates, product launches, promotions, and
content changes, ensuring accuracy, quality, and on-time delivery. The ideal
candidate thrives in a fast-paced environment, brings a process-driven mindset,
and is passionate about enhancing the customer experience while driving site
performance and business growth.
What You'll Do:
Own the execution and quality assurance of product launches, SKU (Stock
Keeping Units) updates, and merchandising changes to ensure a seamless
customer experience.
Manage site promotions, pricing updates, and content changes, ensuring
accuracy and on-time delivery.
Maintain and coordinate the site operations calendar, aligning key launches,
campaigns, and business priorities across teams.
Execute homepage, landing page, and campaign updates to support brand,
promotional, and seasonal initiatives.
Partner with Merchandising, Marketing, Creative, UX/UI, and Customer Service
teams to deliver a cohesive and high-performing site experience.
Support the implementation, testing, and maintenance of new site features and
functionality, coordinating with internal and external stakeholders.
Monitor customer feedback and site performance insights to identify
opportunities that improve conversion, reduce friction, and enhance
engagement.
Optimize product discoverability through effective product categorization,
navigation, search, filtering, and site merchandising strategies.
Perform comprehensive QA testing for site updates, promotions, and launches,
proactively troubleshooting and resolving issues.
Analyze site performance and operational results, providing recommendations
to improve workflows, customer experience, and business outcomes.
What You Bring:
2-4 years of experience in eCommerce operations, site merchandising, digital
merchandising, or a related role.
Hands-on experience managing content and site operations within eCommerce
platforms using Shopify.
Strong organizational and project management skills with the ability to
prioritize multiple initiatives in a fast-paced environment.
Exceptional attention to detail and commitment to accuracy in execution.
Strong analytical and problem-solving skills with the ability to identify
opportunities and recommend solutions.
Excellent written and verbal communication skills, with the ability to
collaborate effectively across cross-functional teams.
Experience coordinating with Merchandising, Marketing, Creative, UX, and
Technology partners.
Familiarity with QA processes, site testing, and troubleshooting website
issues.
Experience with Figma, project management tools, and digital analytics
platforms is a plus.
Ability to support Eastern Time Zone business hours.