Why you want to work for our Professional Services team:
Our Professional Services team is dedicated to our customers in ensuring they
are successful and happy with the Accruent products they purchase. You will help
our clients map a path to the Accruent platform that solves their overarching
business problems. We are looking for highly motivated, fast-moving, and dynamic
individuals to help implement and deliver our world class software solutions.
Our Services Architect, Asset Solutions is the primary Professional Services
team member responsible for ensuring Accruent prospects and customers are
provided with the best recommendations and proposals to implement Accruent’s
Asset Solutions software to achieve their organizational goals. The Services
Architect must possess deep functional and technical knowledge of at least one
Asset Solutions suite product (Maintenance Connection, TMS, Meridian, RedEye,
VxField), be willing to learn a second or third, and be an expert in
implementation methodology and services delivery approach. They must be versed
in the applicable industries and have a deep understanding of the needs of the
prospects/customers in their assigned product lines. This is a customer-facing
role requiring superior communication and presentation skills to connect with a
variety of customer stakeholders and listen critically to identify business
needs and incorporate those needs into the implementation design. The Services
Architect will be highly responsive and exceptional at collaborating with a
variety of stakeholders from prospects or customers, Commercial Sales, Value
Realization, Legal, Operations, Business Systems, and Professional Services
Delivery to drive the sale to completion and align needs of all stakeholders.
This role reports to the Director, Services Sales.
How you will make a difference:
You will be an active listener who has a knack for understanding needs and
translating needs into solutions.
You will be comfortable with the Accruent Asset Solutions software suite and
how they co-exist with one another to provide a superior experience for the
customer.
You will build relationships cross-departmentally to remain well versed on
current and new solutions, helping you remain on the cutting edge of what’s
possible.
You believe in the right solution rather than the quickest solution.
You have a growth mindset and are curious by nature
You enjoy learning new things and push yourself and your peers to live a
culture of continuous improvement.
You will write clear proposals and contractual documents outlining goals,
deliverables, and level of effort that’s easily understood by customers and
those responsible for delivering the implementation.
You will partner with Commercial Sales to expedite the sale of solutions,
while maintaining the integrity of the delivery of the solution.
You will partner with Professional Services Delivery leaders to design and
refine implementation and expansion offerings for a customer to succeed using
the Accruent Aset Solution software suite.
You will manage, interpret, and document customer requirements as Statements
of Work and proposals, participating in review of discovery information,
RFPs, and Implementation Planning Meetings with interested customers.
You will present our Services philosophy, methodology, and best practices to
new customers during the pre-sales phase of the customer journey.
You will quickly develop strong, positive relationships with prospects and
customers by understanding their needs and business objectives, fulfilling
the role of trusted advisor through a proven ability to convey delivery
details while leveraging the Accruent team to identify and develop strategic
opportunities.
You will continually refine the process to achieve optimal internal and
external stakeholder experience.
You will travel to visit customers and partners and participate in
tradeshows/conferences up to 25% of the time.
You will recommend PS and software product additions and enhancements based
on customer feedback and competitive analysis.
Other responsibilities as needed.
What you bring to the table:
Bachelor’s degree in a related field (e.g., Information Systems, Computer
Science, Business Administration) or equivalent work experience with
implementing software technology.
Minimum of 4 years working with customers in project management, program
management, or professional services capacity.
Strong operational management, project management and
communication/presentation skills required
Experience with implementing large scale software solutions including all
phases of a client software implementation lifecycle.
Ability to translate customer business requirements into business solutions
Demonstrated ability to prioritize and manage workflow to meet deadlines
Strong teamwork and leadership skills to lead collaboration across functions
throughout the organization
A passion for winning deals and expediting the sales process.
OTHER REQUIREMENTS:
Advanced knowledge of one Aset Solutions product line and ability to learn a
second
Advanced knowledge of the value of all PS offerings: Implementation, Managed
Services, expansions, etc.
Advanced knowledge of Microsoft Office Suite
Working knowledge of Salesforce
Working knowledge of Certinia (formerly Financial Force)
Work schedule must be adjusted to meet the needs of the time zones of
prospects, customers, and peers.
Please Note:
Travel requirement: 25%
This is a full-time, exempt opportunity.
Relocation is not considered
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We
accelerate transformation across a broad range of applications including
environmental, health and safety compliance, industrial condition monitoring,
next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our
forward-looking companies lead the way in software-powered workflow solutions,
data-driven intelligence, AI-powered automation, and other disruptive
technologies. We’re a force for progress, working alongside our customers and
partners to solve challenges on a global scale, from workplace safety in the
most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and
energized by limitless learning and growth. We use the proven Fortive Business
System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to
learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together
to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what
isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
Personal development and becoming the best you is all about growth and exploring
new skills and opportunities – both in and out of the office. At Accruent, we
call this Grow Without Limits, and we’re proud to offer each of our employees
the resources, coaching and support necessary to achieve Growth Without Limits
in their personal and professional lives. Explore where the path takes you.
About Accruent
Personal development and becoming the best you is all about growth and exploring
new skills and opportunities – both in and out of the office. At Accruent, we
call this Grow Without Limits, and we’re proud to offer each of our employees
the resources, coaching and support necessary to achieve Growth Without Limits
in their personal and professional lives. Explore where the path takes you.
Accruent is a leading provider of solutions for unifying the built environment
—spanning real estate, physical and digital assets, and the integrated
technology systems that connect and control them. Accruent continues to set new
expectations for how organizations can use data to transform how they manage
their facilities and assets. With U.S. headquarters in Austin, Texas, Accruent
serves over 5,000 customers in a wide range of industries in more than 100
countries worldwide.
Explore the path. Join Accruent.
We Are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity
employers. We value and encourage diversity and solicit applications from all
qualified applicants without regard to race, color, national origin, religion,
sex, age, marital status, disability, veteran status, sexual orientation, gender
identity or expression, or other characteristics protected by law. Fortive and
all Fortive Companies are also committed to providing reasonable accommodations
for applicants with disabilities. Individuals who need a reasonable
accommodation because of a disability for any part of the employment application
process, please contact us at applyassistance@fortive.com.