ServiceNow Technical Consultant – ITOM
Location:
Remote – USA
Employment Type:
Contract
Engagement:
Remote
Specialism:
ServiceNow IT Operations Management (ITOM)
About the Role
We are looking for an experienced
ServiceNow Technical Consultant
with strong expertise in
IT Operations Management (ITOM)
to join our team on a remote contract basis.
You will play a key role in delivering and supporting ServiceNow ITOM solutions, helping enterprise customers improve visibility, monitoring, discovery and operational efficiency across their technology estate.
Key Responsibilities
Design, configure and develop
ServiceNow ITOM
solutions.
Lead technical delivery across ServiceNow ITOM implementations, enhancements and integrations.
Translate business and technical requirements into scalable ServiceNow solutions.
Configure and optimise
ServiceNow Discovery, Service Mapping and Event Management
.
Develop and maintain integrations with monitoring, infrastructure and third-party platforms.
Support CMDB population, health and data quality initiatives.
Configure Discovery patterns, credentials, MID Servers and related components.
Implement and optimise event management and alerting solutions.
Develop service maps to provide clear visibility of business and technical services.
Work closely with architects, developers, administrators and operational teams.
Troubleshoot complex technical issues and provide expert recommendations.
Produce technical designs, documentation and implementation artefacts.
Promote ServiceNow best practices and ensure solutions are scalable, maintainable and aligned with platform standards.
Essential Experience & Certifications
Candidates must have:
Significant hands-on
ServiceNow technical consulting experience
.
Strong experience delivering
ServiceNow ITOM
solutions.
Demonstrable expertise across areas such as:
ServiceNow Discovery
Service Mapping
Event Management
CMDB
MID Server
ITOM Health / operational visibility
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Two ServiceNow Certified Implementation Specialist (CIS) certifications
Experience delivering ServiceNow implementations, configurations and technical enhancements.
Strong understanding of ServiceNow platform architecture, scripting and integrations.
Excellent communication and stakeholder-management skills.
Ability to work independently within a fully remote delivery environment.
Desirable
CIS –
Discovery
CIS –
Service Mapping
CIS –
Event Management
Experience with
ServiceNow ITOM Visibility / Health
.
Strong knowledge of CMDB architecture and
CSDM
.
Experience with Service Graph Connectors and third-party integrations.
Experience integrating ServiceNow with enterprise monitoring tools.
Knowledge of JavaScript, REST/SOAP APIs and ServiceNow integration technologies.
Experience working on large-scale enterprise ServiceNow programmes.
Additional ServiceNow certifications.
What We Offer
Fully remote
contract opportunity within the USA.
Opportunity to work on complex, enterprise-scale
ServiceNow ITOM programmes
.
Exposure to Discovery, Service Mapping, Event Management and CMDB initiatives.
Collaborative, technically focused environment.
Competitive contractor rates, dependent on experience and certifications.
How to Apply
If you are an experienced
ServiceNow ITOM Technical Consultant
with strong hands-on expertise and hold the required
CSA, CAD and two CIS certifications
, we'd love to hear from you.