Job Details:
Role: ServiceNow Team Lead
Location: Remote (USA)
Type: Contractual.
Job Description:
We are seeking an experienced ServiceNow Team Lead to guide the technical direction, delivery execution, and day-to-day operations of our ServiceNow platform team.
In this hybrid role, you will balance technical leadership with team management--mentoring developers and administrators, overseeing sprint execution, and collaborating with cross-functional stakeholders to architect scalable, high-performing platform solutions that drive business outcomes.
Key Responsibilities
Team Leadership & Delivery Management
- Direct and mentor a team of ServiceNow developers, system administrators, and business analysts, fostering technical growth and operational excellence.
- Manage Agile/Scrum delivery processes, including sprint planning, daily stand-ups, backlog grooming, code reviews, and release deployment oversight.
- Serve as the primary technical point of contact for platform initiatives, aligning technical capacity with business priorities and deadlines.
Solution Architecture & Technical Governance
- Partner with enterprise architects and product owners to design scalable ServiceNow technical solutions while prioritizing Out-Of-The-Box (OOTB) capabilities.
- Establish and enforce development standards, code quality checks, script reviews, and update set/instance deployment governance.
- Oversee instance administration strategy, including cloning schedules, platform upgrade planning, patch releases, and Automated Test Framework (ATF) suites.
Stakeholder Collaboration & Platform Operations
- Translate strategic business goals into technical roadmaps and actionable implementation backlogs.
- Identify technical debt, system performance bottlenecks, and architectural risks proposing clear remediation strategies.
- Manage vendor relationships, platform licensing alignment, and third-party integration standards across core enterprise tools.
Required Qualifications
Experience:
- 6+ years of hands-on ServiceNow development and administration experience, with at least 2+ years in a technical lead, team lead, or senior developer capacity.
Technical Mastery:
- Deep proficiency in JavaScript, HTML/CSS, GlideScripting, Flow Designer, IntegrationHub, REST/SOAP APIs, MID Server configurations, and Update Set management.
Core Modules:
- Hands-on experience architecting and supporting core ServiceNow
- IT Service Management (ITSM): Incident, Problem, Change, Request
- Configuration Management & IT Operations (CMDB, CSDM, Discovery)
- Asset Management (ITAM / HAM / SAM)
Methodology:
- Proven leadership in Agile/Scrum delivery environments using tools like Jira, Azure DevOps, or ServiceNow SPM/Agile.
Certifications:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- At least one Certified Implementation Specialist (CIS) certification (e.g., ITSM, Discovery)
- ITIL v4 Foundation certification
Preferred Qualifications
- Experience leading platform upgrade cycles or multi-instance consolidation/merge projects
- Certified Scrum Master (CSM) or equivalent leadership certification
- Strong executive communication skills with a track record of bridging the gap between technical execution and business strategy