Job Description:
• Support initial configuration and operationalization of ServiceNow instances across development, test, staging, and production environments
• Manage, configure, and maintain ServiceNow instances for availability, performance, stability, security, and supportability
• Prepare and support instance clones, upgrades, health checks, patching, and release activities
• Control promotion of configuration changes between environments using approved deployment and change processes
• Configure plugins and platform capabilities according to architecture, security, licensing, and governance requirements
• Monitor instance health, performance, diagnostics, scheduled jobs, logs, integrations, and technical debt
• Provide day-to-day platform administration, end-user provisioning, and ITSM ticket triage
• Establish and enforce platform governance, configuration standards, development controls, environment management, and release processes
• Maintain configuration records, SOPs, environment diagrams, access matrices, runbooks, and governance documentation
• Support CAB, RFC, compliance, security assessment, ATO, vulnerability remediation, POA&M, continuous monitoring, audit readiness, STIG, and CIS benchmark activities
• Configure users, groups, roles, ACLs, authentication/SSO, MFA dependencies, encryption, audit logging, privileged access, service accounts, credentials, certificates, and secrets
• Support integrations with Active Directory, Microsoft Entra ID, MID Servers, APIs, connection aliases, credentials, and endpoints
• Coordinate with cloud, network, database, identity, infrastructure, cybersecurity, development, DevOps, architecture, and VA stakeholder teams
• Diagnose and resolve platform, integration, authentication, and application issues using logs and diagnostic capabilities
• Provide Tier 2/3 support for incidents, service requests, and escalations
• Participate in Agile ceremonies and iterative delivery cycles
• Recommend improvements to performance, modernization, operational efficiency, security posture, and technical debt
Requirements:
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field, or equivalent relevant professional experience
• 5+ years of system or platform administration experience in enterprise or federal environments
• 3+ years of hands-on ServiceNow platform administration experience
• Experience configuring ServiceNow users, groups, roles, ACLs, authentication, instance properties, plugins, notifications, scheduled jobs, integrations, and security controls
• Experience supporting ServiceNow implementations or initial setup across development, test, staging, and production
• Hands-on experience with instance upgrades, clones, health checks, release management, and configuration promotion
• Experience with ServiceNow governance models, configuration standards, change controls, and administrative procedures
• Knowledge of ServiceNow security architecture, least-privilege access, audit logging, privileged access, and secure integrations
• Experience supporting SSO and identity integrations, preferably Active Directory and/or Microsoft Entra ID
• Knowledge of federal cybersecurity frameworks, STIGs, secure configuration practices, and ATO support activities
• Experience documenting platform configurations, procedures, security controls, and operational standards
• Strong ServiceNow troubleshooting experience using platform logs, scheduled jobs, integration logs, and diagnostic capabilities
• U.S. Citizen or Permanent Resident required
• Ability to obtain a Public Trust required
• ServiceNow Certified System Administrator certification, CAD or implementation certifications, Security+, ITIL, Microsoft, Red Hat, AWS, Azure Administrator, automation tools, and cloud operations experience are nice to have
Benefits:
• Comprehensive benefits for you and your family
• Access to cutting-edge tools and technologies
• A career path that rewards ambition and performance
• Opportunity to support high visibility federal missions in IT and healthcare
• Culture that values innovation, growth, collaboration, and quality
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