Open iT provides advanced metering and reporting solutions to help companies and institutions make smarter decisions on managing engineering software licenses.
We are looking for people who want to innovate, achieve, grow, and lead. Experience the rewards and opportunity of working for one of the world's leading providers of software license management solutions.
We are seeking a ServiceNow SAM Pro Implementation Global Lead to join our global team. In this role, you will lead the global ServiceNow SAM Pro implementations—combining strong technical expertise with leadership and client-facing skills. You will also collaborate with our sales and technical teams in pre-sales activities, supporting the implementation and optimization of our Software Asset Management (SAM) solutions, including Open iT’s LicenseAnalyzer.
This position is ideal for someone with extensive experience in ServiceNow SAM Pro projects who can translate business needs into tailored technical solutions, ensuring compliance, efficiency, and value for clients.
Key Duties and Responsibilities:
- Lead the implementation, integration, and optimization of ServiceNow SAM Pro and HAM modules, ensuring compliance, efficiency, and alignment with ITAM/ITSM best practices.
- Help with the integration of ServiceNow SAM Pro and LicenseAnalyzer using the Open iT connector.
- Manage the end-to-end implementation lifecycle – from requirements gathering and configuration to testing, deployment, and post-implementation support.
- Participate in pre-sales engagements by providing technical consultation, scoping solutions, and delivering product demonstrations, including LicenseAnalyzer.
- Assess current asset management processes and design future-state solutions aligned with business objectives.
- Configure and customize ServiceNow for license compliance, optimization, and lifecycle tracking.
- Develop integrations, workflows, reports, and dashboards to ensure accurate asset data and actionable insights.
- Provide documentation, training, and knowledge transfer to clients and internal teams.
- Support the RFI/RFP process and contribute to continuous improvement and solution development initiatives.
- Represent Open iT in industry events, webinars, and client presentations.
Required Qualifications:
- Fluent in English with excellent verbal and written communication skills.
- Proven hands-on experience implementing multiple ServiceNow SAM Pro projects.
- Strong understanding of software license models, discovery tools, CMDB structure, and the IT asset lifecycle.
- Expertise in ServiceNow configuration, scripting, or workflow development.
- Experience with integrations and data ingestion in ServiceNow.
- Strong analytical, client-facing, and stakeholder management skills.
Preferred Qualifications:
- ServiceNow certifications (CIS-SAM, CIS-HAM, ITAM, or ITSM)
- Experience in IT consulting or technical pre-sales roles.
If this opportunity is a potentially good match for you, then we look forward to reviewing your application. Click the “Apply for job” button and we hope to meet you soon!
About our Recruitment
Please note that our hiring process emphasizes talent and grit more than initial skills, so even if you do not have all the required and preferred qualifications, but are smart and hardworking, don’t hesitate to apply for the position.
About Open iT Software
Open iT Software Suite offers solutions for metering, analyzing and optimizing the usage of technical and engineering software tools to generic applications, servers, storage, databases and services across an entire organization.
It is built on a client/server infrastructure and includes advanced reporting tool mechanism.
About the Job Placement
You may select up to the main positions you are interested in and include some additional secondary positions when you submit your application form in this website. Our Recruitment team will help you find the position best suited for you.
About the Job Location
We recommend that applicants apply for a position in an office near their residence. However, employees have the opportunity to train and work in our international offices; provided they meet certain requirements.
Learn, Grow, and Succeed with Open iT
Open iT strives to help employees achieve their full potential. As a company, we are enriched by the diversity of our people and the various ways that they express their passion and commitment in achieving our common goals.
Fluent English; proven hands-on experience implementing multiple ServiceNow SAM Pro projects; strong understanding of software license models, discovery tools, CMDB, IT asset lifecycle; expertise in ServiceNow configuration, scripting, or workflow development; experience with integrations and data ingestion.
Key Responsibilities
- leading implementations
- integrating modules
- supporting pre-sales
Skills & Tools
ServiceNow, ServiceNow SAM Pro, ServiceNow HAM, Open iT LicenseAnalyzer, Open iT connector
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Querétaro City or Lucena or Houston or Bengaluru or North America
- Languages: English
About Open iT, Inc.
A provider of advanced metering and reporting solutions for managing engineering software licenses. — Industry: Information Technology