Job Title: ServiceNow Project Manager
Job Type:
Contract
Location:
Remote (USA)
About the Role
We are seeking an experienced and results-driven
ServiceNow Project Manager
to oversee and lead the end-to-end execution of ServiceNow implementation, enhancement, and integration projects. In this role, you will work closely with cross-functional teams, stakeholders, and technical leads to drive project timelines, manage risks, and ensure successful delivery aligned with business objectives.
Key Responsibilities
Project Governance & Delivery:
Manage the full project lifecycle (Initiation, Planning, Execution, Monitoring, and Closure) for ServiceNow implementations and upgrades.
Stakeholder Management:
Collaborate with business leaders, product owners, and IT teams to gather requirements, manage expectations, and communicate progress.
Agile/Scrum Facilitation:
Lead Agile ceremonies including sprint planning, daily stand-ups, retrospectives, and backlog refinement.
Risk & Resource Management:
Identify project risks, mitigation strategies, and dependencies; manage resource allocation and project budgets.
Quality Assurance:
Ensure deliverables align with ServiceNow best practices, industry standards, and quality criteria.
Process Improvement:
Continuously refine project management framework and ServiceNow deployment workflows.
Required Qualifications & Skills
Experience:
5+ years of experience in IT Project Management, with at least
3+ years focused specifically on ServiceNow implementations
(e.g., ITSM, ITOM, ITAM, SPM/PPM, CSM, HRSD).
Certifications:
Certified ServiceNow Implementation Specialist (CIS) or Certified System Administrator (CSA) preferred.
PMP (Project Management Professional) or Agile/Scrum Master Certification (CSM/PSM) strongly preferred.
Technical Understanding:
Deep familiarity with ServiceNow platform capabilities, modules, capabilities, and workflows.
Tools:
Proficiency with Jira, Confluence, ServiceNow SPM/PPM, and Microsoft Project/Planner.
Communication:
Exceptional verbal, written, and presentation skills with an ability to bridge technical details with executive summary needs.
Work Environment:
Proven ability to manage remote, distributed teams across US time zones.
What We Offer
Flexible 100% remote work environment.
Professional development and certification support.
Collaborative and innovative team culture.
Chandan Singh
Talent Acquisition Specialist
+1 201-499-7364
chandan.s@globalapplications.com