Role Overview
Key Responsibilities
Define and own enterprise-wide ServiceNow platform architecture and roadmap.
Lead solution architecture across ITSM, ITOM, ITAM, SPM, HRSD, SecOps, CSM, FSM, and custom applications.
Provide architecture governance and oversee platform standards, design authority, and technical quality.
Advise C-level stakeholders on platform strategy, modernization, AI adoption, and digital transformation.
Lead complex architecture workshops and executive design sessions.
Define integration, security, data, CMDB, and platform governance strategies.
Mentor architects and senior consultants across large-scale transformation programs.
Drive adoption of ServiceNow best practices and Expert Services methodologies.
Support pre-sales activities, solution reviews, estimations, and strategic pursuits.
Required Experience
10+ years of IT industry experience.
7+ years of ServiceNow architecture experience.
Multiple enterprise-wide ServiceNow implementations.
Experience leading global ServiceNow transformation initiatives.
Strong expertise across multiple ServiceNow product suites.
Proven executive stakeholder management experience.
Mandatory Certifications
ServiceNow Certified Technical Architect (CTA)
Certified System Administrator (CSA)
Multiple CIS certifications across ServiceNow products
Preferred Skills
Enterprise Architecture
Platform Governance
AI & Automation Strategy
CMDB Architecture
Integration Architecture
Cloud Platforms (Azure/AWS/Google Cloud Platform)
Executive Advisory & Consulting