This is a Fully Remote Job
About Our Client:
The organization operates within the federal government services sector, focusing on providing comprehensive operational support for enterprise ServiceNow platform implementations. It addresses the complex challenge of maintaining reliable, secure, and efficient ServiceNow infrastructure to ensure continuous service delivery and compliance with stringent federal security requirements.
About the Opportunity:
The SENIOR OPERATIONS SYSTEM ADMINISTRATOR role is pivotal in managing and supporting the ServiceNow platform infrastructure for a federal agency. This position involves ownership of early and late operational windows, deep troubleshooting, maintenance, and coordination across multiple technical teams to sustain platform health and continuity. The role contributes directly to service reliability and security in a high-stakes government environment.
Responsibilities:
Manage early or late operational windows for ServiceNow infrastructure, focusing on MID Servers, VMs, connectivity, and queues.
Conduct troubleshooting, preventive and corrective maintenance, performance monitoring, and restoration.
Investigate and resolve issues related to server availability, authentication, certificates, and resource capacity.
Execute planned maintenance, patching, backups, recovery, and continuity activities per security and change protocols.
Provide Tier 2 and Tier 3 support for incidents and platform requests, maintaining accurate records and SLAs.
Implement and monitor infrastructure security controls and escalate suspicious activities.
Support new integrations and validate platform readiness.
Coordinate vendor support cases and preserve diagnostic evidence.
Maintain operations procedures, recovery steps, and documentation.
Ensure structured handoffs between operational teams for incident and change ownership.
Requirements:
Minimum five years of operational support experience with enterprise ServiceNow environments.
Proficiency with ServiceNow MID Servers, Windows/Linux administration, networking, certificates, queues, and service accounts.
Experience in configuration/change management, security controls, backups, and incident management.
Relevant ServiceNow certifications, with CSA strongly preferred or required.
Ability to coordinate cross-team troubleshooting and support cases.
Availability for assigned shifts including after-hours and on-call support.
U.S. citizenship with ability to pass High Risk IT background investigations.
Pay Range and Compensation Package:
The salary range for this role is $100,000 to $120,000.
Benefits & Perks:
Comprehensive medical, dental, and vision insurance starting the first month after hire.
401(k) plan with immediately vested employer contributions.
Generous paid time off including wellness leave and federal holidays.
Pet insurance.
Tuition reimbursement, internal training programs, and company-sponsored certifications.
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.