Our client is looking
ServiceNow Developer with strong ITOM Exp
project
Remote
below is the detailed requirements.
Position: : ServiceNow Developer with strong ITOM Exp
Location:
Remote
Duration: Contract to Hire
Job Description:
You should have strong experience working on
ServiceNow with a strong focus on ITOM modules.
Hands-on expertise in:
ServiceNow Discovery, Service Mapping, CMDB Architecture and Governance, Event Management, MID Server management
Strong working knowledge of
JavaScript, Regex, PowerShell/Python/Shell scripting
.
Solid understanding of enterprise infrastructure components—
servers, apps, databases, load balancers, cloud services, network devices
.
Responsibilities:
ITOM Implementation & Configuration:
Implement and
configure ServiceNow Discovery, including credentials, probes, patterns, and sensors
.
Deploy and optimize
Service Mapping using a Pattern-Based / Top-Down approach.
Configure
Event Management, including alert rules, correlation rules, and health dashboards
.
Manage MID Servers—
installation, upgrades, troubleshooting, and distributed architecture design.
Support the implementation of
Orchestration / Flow Designer for workflow
automation.
CMDB & Data Quality Management:
Maintain and enhance
CMDB structure, CI classes, relationships, and identifiers
.
Implement and manage
CMDB health KPIs—Completeness, Correctness, Compliance
.
Configure Identification & Reconciliation (IRE) and transform maps.
Integrations & Infrastructure Knowledge:
Integrate ITOM with monitoring tools such as
Dynatrace, SolarWinds, AppDynamics, Splunk, Zabbix, Nagios, etc
.
Troubleshoot integration
failures, discovery gaps, and event anomalies
.
Collaborate with network, cloud, application, and server teams for end-to-end service mapping and CI validation.
Possess a good understanding of networking, cloud
platforms (AWS/Azure/GCP basics), Linux/Windows servers, and enterprise infrastructure.
Operations & Support:
Monitor and optimize
ITOM operations—Discovery schedules, event load, service map accuracy.
Handle incident, problem, and
change management activities related to ITOM
.
Prepare documentation, KB articles, and conduct user training for operational teams.