SPECIFIC DUTIES AND RESPONSIBILITIES
- Design and configure ServiceNow UI Builder pages, workspaces, portals, and dashboards to deliver responsive user experiences.
- Develop Configurable Workspaces, including CSM Workspace and FSM Workspace, to support the platform’s intended user journeys.
- Apply the Now Experience Framework architecture, component lifecycles, data-binding mechanisms, and native event handling to build maintainable interfaces.
- Integrate UI Builder experiences with ServiceNow backend capabilities, including Data Resources, Transform Utilities, and client-side and server-side evaluation, to support required application behavior.
- Build, deploy, and manage custom web components using the Now Experience CLI to extend ServiceNow interface capabilities.
- Use out-of-the-box component libraries to create rich layouts efficiently and consistently.
- Use JavaScript (ES6+), HTML5, and CSS/SASS, together with applicable React or Angular experience, to implement and refine front-end solutions.
- Optimize ServiceNow interfaces for modern, fluid, and responsive behavior across supported workspaces, portals, and dashboards.
Client-Side Configuration and Experience Management
- Configure page and component states using client state parameters, data resources, client scripts, event handlers, and declarative actions to enable effective user interactions.
- Implement appropriate data binding and event-handling patterns to ensure accurate information presentation and reliable interface behavior.
Data Connectivity and Platform Integration
- Connect user interfaces to ServiceNow tables, data resources, transform utilities, and platform services to support reliable business transactions and workflows.
- Integrate interfaces with REST-based services and approved platform integration
Performance, Accessibility, and Governance
- Optimize component configuration, client-side processing, and data retrieval to improve page load times and overall interface responsiveness.
- Apply accessibility and web standards to deliver inclusive user experiences across supported ServiceNow solutions.
- Follow ServiceNow development and governance practices to produce lean, maintainable, scalable, and upgrade-safe solutions.
COMPETENCIES
Core Competencies (Must-have Competencies)
- ServiceNow UI Builder Mastery: Ability to build and configure pages, workspaces, portals, and dashboards in UI Builder, including Configurable Workspaces such as CSM Workspace and FSM Workspace.
- Now Experience Framework: Strong understanding of framework architecture, component lifecycles, data binding, native event handling, and the interaction between UI Builder and ServiceNow backend resources.
- Interface Design and Optimization: Ability to design and optimize modern, fluid, responsive interfaces while making effective use of out-of-the-box component libraries.
- Custom Component Development: Ability to use the Now Experience CLI to build, deploy, and manage custom web components on the ServiceNow platform.
- Front-End Web Development: Proficiency in JavaScript (ES6+), HTML5, and CSS/SASS, supported by practical experience with modern front-end frameworks such as React or Angular.
Complementary Competencies (Good-to-have Competencies)
- Relevant UI Builder Credentials: Relevant ServiceNow micro-certifications or badges related to UI Builder and the Now Experience Framework.
- User-Centered Solution Design: Ability to interpret UX concepts and business process requirements and translate them into intuitive, consistent, and effective user experiences.
- Stakeholder Collaboration: Ability to work effectively with business process stakeholders, UX designers, platform developers, and technical teams to align solution design with expected business outcomes.
- Continuous Improvement and Platform Modernization: Ability to assess existing experiences and identify opportunities to improve their usability, performance, reusability, and alignment with modern ServiceNow development practices.
QUALIFICATIONS
Educational Qualification/s
- Bachelor's degree.
- ServiceNow Certified Application Developer (CAD) certification.
- ServiceNow Certified System Administrator (CSA) certification.
- Relevant micro-certifications or badges related to UI Builder and the Now Experience Framework are an asset.
Professional Qualification/s
- At least 4 years of hands-on experience working with ServiceNow UI Builder and Configurable Workspaces.
- Demonstrated experience building and configuring pages, workspaces, and portals within the Now Experience UI Builder framework.
- Advanced proficiency in JavaScript, with practical experience in HTML5, CSS/SASS, and React or Angular.
- Experience using the Now Experience CLI and ServiceNow out-of-the-box component libraries.
- Strong understanding of Now Experience Framework architecture, component lifecycles, data-binding mechanisms, client state management, and native event handling.
- Experience configuring data resources, transform utilities, client- and server-side evaluation, event handlers, and declarative actions.
- Experience consuming data securely through REST services and integrating user experiences with ServiceNow platform services and IntegrationHub.
- Experience using out-of-the-box component libraries to build rich, consistent, and efficient layouts.
- Demonstrated ability to optimize interface performance, apply accessibility standards, and develop upgrade-safe solutions in accordance with ServiceNow best practices.
- Experience collaborating with business process stakeholders, UX designers, and platform teams to translate requirements into effective user experiences.
Work Conditions
- Nine-hour shift consisting of eight work hours and one hour for lunch and breaks.
- Golden hours schedule: 4:00 a.m. to 1:00 p.m. Eastern Time. Corresponding local schedule and days of work are to be confirmed based on the selected GCC location.
#LI-AE1
Bachelor's degree; ServiceNow Certified Application Developer (CAD) and System Administrator (CSA); 4+ years ServiceNow UI Builder experience; advanced JavaScript, HTML5, CSS/SASS, React or Angular; Now Experience CLI; REST integration.
Key Responsibilities
- designing UI Builder pages
- developing configurable workspaces
- integrating REST services
Skills & Tools
ServiceNow, UI Builder, Now Experience CLI, JavaScript, HTML5, CSS/SASS, React, Angular, REST
Job Details
- Category: Software Development
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Manila, Metro Manila, Philippines
- Languages: English
About Quantrics Enterprises Inc.
A technology company providing ServiceNow development and digital services. — Industry: Information Technology