Job Title: ServiceNow Developer
Location: Austin, TX (Remote)
Duration: 12 months
DESCRIPTION OF SERVICES
Texas Department of Family and Protective Services requires the services of 2 Software Engineer 3, hereafter referred to as Candidate(s), who meets the general qualifications of Software Engineer 3, Applications/Software Development and the specifications outlined in this document for the Texas Department of Family and Protective Services.
All work products resulting from the project shall be considered "works made for hire" and are the property of the Texas Department of Family and Protective Services and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Texas Department of Family and Protective Services will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).
The ServiceNow lead developer/administrator will lead end to end ServiceNow implementation at DFPS. The technical lead/developer will also act as ServiceNow Administrator.
This role is also responsible for the following:
As a lead developer of the team, deliver hands-on configuration, development and integration services and serve in a quality assurance capacity for all project deliverables
ServiceNow Certified System Administrator (CSA) and ServiceNow Implementation certification
Experienced in Service Now implementations which span ITIL, ITSM and security/regulatory disciplines
Leverage knowledge and experience to deliver end-to-end automated solutions which includes:
User Provisioning process that integrates with internal and external systems
Technical implementation of IT Infrastructure Library (ITIL) processes
Workflow customization
Ticketing
Process automation
Report development
Dashboard creation
System configurations
Experience designing enterprise-scale ServiceNow architecture across ITSM, ITOM, ITAM, CMDB, Discovery, Service Mapping, SecOps, IRM/GRC, SPM, and HRSD.
Strong expertise with Common Service Data Model (CSDM), CMDB governance, and Service Graph Connector architecture.
Lead executive and stakeholder discussions regarding architecture decisions, risks, scalability, and modernization opportunities.
Implement DevSecOps, CI/CD, ATF (Automated Test Framework), Source Control, and release governance practices.
Define enterprise CMDB and CSDM strategy and ensure data quality across supported environments.
Provide technical leadership for cloud, identity management, security, and enterprise integrations.
Lead Developer in 5 or more end to end ServiceNow implementation projects
Expert knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services, ServiceNow Discovery, Service Mapping, and Discovery using Service Graph Connectors
Experience in designing and developing integration with application in place that are custom built and COTS and SaaS products
Participate in process flow analysis and process redesign sessions
Understand how different ServiceNow modules interact to ensure that configuration done in one area is not negatively impacting other areas
Knowledge of scripting language, including JavaScript
Experience working with remote teams
Share best practices and be consultative throughout the technical design and implementation of the project
Experience establishing ServiceNow governance frameworks, architecture standards, and platform operating models.
Expert-level JavaScript, Script Includes, Business Rules, Flow Designer, Integration Hub, and scoped application development.
Experience implementing ATF, CI/CD pipelines, source control integration, automated deployments, and DevOps processes.
Enterprise integration architecture experience using REST, SOAP, APIs, Azure Integration Services, and event-driven integrations.
Experience with Azure, Entra ID (Azure AD), Identity Governance, MFA, SSO, RBAC, and enterprise security integrations.
Knowledge of platform performance tuning, instance health, scalability, and upgrade management.
II. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years
Required/Preferred
Experience
8
Required
Hands-on ServiceNow development, customization, administration experience in ITSM, ITOM, S AM, ITBM and/or equivalent
5
Required
Experienced in most of ServiceNow ITBM, DevOps, SecOps, ITOM, ITAM, IRM, ITSM, and Change Management Practices
5
Required
Working knowledge of ServiceNow User Provisioning, Incident, Problem, Change, Asset, CMDB, Service Catalog, Email modules, etc.
5
Required
Designed, Developed, and implemented Integrations inbound/outbound with ServiceNow using Azure AD, Trusted Sources for SSO, Mid server, web services REST/SOAP, email and other relevant technologies
4
Required
Excellent communication skills verbally and in writing used when leading ServiceNow implementation activities, presenting to leadership, and training less experienced staff
8
Preferred
Industry and project experience with ServiceNow
5
Preferred
ServiceNow System Administrator and/or and Implementation Specialist certification
5
Preferred
Technical Documentation including Technical Design, Implementation, and Configuration Plans
5
Preferred
Experience implementing the Core Process Areas: User provisioning, Incident, Problem, Change, Service Catalog, Request, and CMDB
3
Preferred
Technical knowledge is highly desirable in programming e.g. Java, Javascript, SQL, etc.