Role: ServiceNow Developer
Location: Remote
Duration: 6+ months
Position Overview
seeking a senior-level ServiceNow Developer for a six-month contract engagement. The developer will join a small, agile ServiceNow team using Scrum ceremonies and the ServiceNow Agile module to track work. The role focuses on enterprise self-service, workflow automation, IT Service Management (ITSM), and integrations.
The developer is expected to independently solution most stories and design integrations from scratch, with architectural oversight as needed. Remote candidates working in the Central or Pacific time zones are preferred.
Responsibilities
Deliver outstanding self-service and automation experiences for a global workforce.
Create ServiceNow request catalogs, record producers, workflows, catalog requests, and cross-platform Application Programming Interface (API) integrations.
Create and configure Business Rules, User Interface (UI) Policies, UI Actions, Client Scripts, Representational State Transfer (REST) APIs, and Access Control Lists (ACLs), including advanced scripting logic.
Create and configure notifications, UI pages, UI macros, Script Includes, formatters, reports, data imports, and custom scripts.
Build and enhance workflows across ITSM modules, including Incident, Problem, and Change Management.
Design, develop, configure, test, and deploy new ServiceNow solutions and platform enhancements.
Develop and troubleshoot integrations, including ServiceNow-to-ServiceNow e-bonding connections and third-party software integrations.
Create and maintain data integrations between ServiceNow and other enterprise systems.
Respond to and manage ServiceNow issues, including troubleshooting upgrades, patching, and release management.
Maintain application administration, configuration, and technical architecture documentation that is clear to architects, developers, and testers.
Configure Service Level Agreements (SLAs), data updates, table maintenance, workflows, business rules, catalog items, and revisions to existing solutions.
Contribute to continuous improvement of processes, standards, working methods, and tools while adhering to coding and quality standards.
Work with the project team to define, sequence, and estimate development activities needed to meet project objectives.
Develop, test, and deliver business solutions and occasionally work directly with stakeholders on straightforward stories.
Qualifications
4-6 years of experience as a ServiceNow Developer working in two or more products: ITSM, IT Business Management (ITBM), IT Operations Management (ITOM), Governance, Risk, and Compliance (GRC), Human Resources Service Delivery (HRSD), or Security Operations.
5 years of experience with Flow Designer building large, complex workflows, including vendor ticket e-bonding and order guides.
5 years of experience with scripting, System Definition, Business Rules, menus, UI/forms, UI Actions, Content Management, imports, Transform Maps, web services, and notifications.
5 years of experience using AngularJS, JavaScript, GlideScript, JavaScript Object Notation (JSON), Jelly, Simple Object Access Protocol (SOAP), and database management concepts.
Strong understanding of user-centered design and building scalable, high-performing web and mobile interfaces on the ServiceNow platform.
Solid understanding of Amazon Web Services (AWS) or other cloud technology platforms.
Experience with ServiceNow development using JavaScript, AngularJS, Asynchronous JavaScript and XML (AJAX), Hypertext Markup Language (HTML), Cascading Style Sheets (CSS), and Bootstrap.
Experience with ServiceNow Orchestration, including supply chain connections.
Experience with workflow automation and integration development using REST, SOAP, MID Servers, and related technologies.
3-5 years of experience with Information Technology Infrastructure Library (ITIL) methodologies, IT architecture, JavaScript, web software design principles, database architecture, and relational databases.
Bachelor’s degree in Computer Information Systems, Management Information Systems, Computer Science, or equivalent experience.
Excellent communication skills and a strong commitment to quality service.
Ability to organize work in a fast-paced environment and support multiple projects.
Preferred Qualifications
ServiceNow Fundamentals and Administrator Certification.
ServiceNow Certified Application Developer certification.
Experience with Strategic Portfolio Management (SPM) or Project Portfolio Management (PPM).
Experience with Configuration Management Database (CMDB), ITOM Discovery, and Service Mapping.
Experience with Platform Analytics.
Microsoft platform and scripting knowledge.
Microsoft SQL Server database knowledge.
Tools and Technologies
ServiceNow ITSM, ITBM, ITOM, GRC, HRSD, and Security Operations
Flow Designer and ServiceNow Orchestration
JavaScript, AngularJS, GlideScript, AJAX, JSON, Jelly, HTML, CSS, and Bootstrap
REST and SOAP web services, APIs, and MID Servers
AWS or other cloud platforms
ServiceNow Agile module and Scrum
CMDB, Discovery, Service Mapping, SPM/PPM, and Platform Analytics
• Microsoft platforms and SQL Server