About the Role
ServiceNow Catalog Architect/ Solution Architect Remote Role Overview We are looking for an experienced ServiceNow Catalog Development Lead to provide hands-on technical leadership for a ServiceNow replatforming initiative. The role will lead a team of developers responsible for migrating, developing, testing, and remediating high-priority Service Catalog items while ensuring quality, timely delivery, and adherence to platform standards.
Responsibilities
Lead and coordinate the day-to-day activities of the ServiceNow Catalog development team.
Develop and migrate Catalog Items, Record Producers, variables, approvals, catalog tasks, and fulfilment logic.
Convert legacy Workflow implementations to Flow Designer, where applicable.
Design and configure flows, subflows, approvals, notifications, and fulfilment automation.
Support ServiceNow-side integrations associated with catalog items, including fulfilment and access-provisioning integrations.
Provide technical guidance, conduct solution and code reviews, and mentor developers.
Assign and track backlog items, manage technical dependencies, and proactively escalate blockers.
Perform unit testing and support defect analysis and remediation during UAT.
Configure out-of-the-box Walk-up Experience, including location-specific intake questions.
Prepare build documentation, technical handover materials, and weekly delivery reports.
Collaborate with product owners, architects, SMEs, integration teams, and testing teams.
Ensure compliance with established development, security, documentation, change, and deployment standards.
Qualifications
ServiceNow CSA and CAD certifications. Relevant ServiceNow implementation certification.
Required Skills
Strong hands-on experience in ServiceNow Service Catalog development.
Expertise in Catalog Items, Record Producers, Flow Designer, approvals, fulfilment workflows, Client Scripts, UI Policies, Business Rules, and Script Includes.
Experience converting legacy Workflow solutions to Flow Designer.
Proficiency in JavaScript, ServiceNow APIs, REST integrations, and Update Sets.
Experience troubleshooting catalog-related integrations and fulfilment processes.
Demonstrated experience leading or mentoring a ServiceNow development team.
Strong problem-solving, stakeholder communication, documentation, and delivery-management skills.
Ability to collaborate with geographically distributed teams and provide US business-hours overlap.
Preferred Skills
Experience in ServiceNow replatforming, catalog migration, Walk-up Experience, or Automated Test Framework.
Pay range and compensation package
Not specified.
Equal Opportunity Statement
Not specified.