UFG is currently hiring for a Service Underwriter II who will be able to provide quality customer service to internal & external clients, underwrite new & existing business, and provide superior end-to-end service in the Service Center. A Service Underwriter II will have general expertise in underwriting profitability, production, agency relations, and customer service and leadership skills. The ideal candidate is someone who is self-motivated with strong multi-tasking ability.
Essential Duties & Responsibilities:
Underwriting Profitability, Production, Agency Relations & Customer Service
Make educated decisions on claims and risk controls
After issuance of new policies, assist with onboarding insureds
General to working knowledge of new business risk analysis
Assist policyholders with policy changes, renewal instructions, drivers lists, certificates of insurance, cancellations, reinstatements, first loss reports, billing/claims/policy inquiries, replacement auto ID cards,
coverage questions, etc. both over the phone and through written correspondence.
Enter accurate information onto the various computer systems from policyholder phone calls and written correspondence
Review policy change requests, renewal instructions, MVR’s, Experience Mods, loss experience, Loss Control reports and product brochures for risk acceptability.
May consult management, other underwriters, websites, and Best Underwriting Guide
Ask pertinent questions when a policyholder requests a policy change – midterm and renewal. Select critical information needed
Utilizing negotiation and sales tactics knowledgably
Utilize underwriting resources
Work to de-escalate issues that are derived/perceived from our internal/external customers
Use analytical tools provided to track customer interactions and provide agency’s with detailed information of these interactions
Work towards developing agency partnerships by having consistent communication and potential in-person visits
Building communication with agency expectations
Uses attributes including planning, persuasion, strategy and other tactics efficiently
Leadership Responsibilities Able to incorporate feedback and take direction well
Communicates successes & opportunities for improvement
Raises vital questions, issues, and recommends solutions where applicable
Gathers appropriate resources to problem solve
Plan & prioritizes daily activities
Reviews team schedule to support business need
Demonstrates solid judgment, competence, and knowledge critical to this role
Demonstrates the ability to recognize the need for changes and positively support change efforts
Promotes shared knowledge
Work to de-escalate issues that are derived/perceived from internal/external customers by taking accountability and ownership
Understands complex issues and initiates potential solutions
Job Specifications: Education:
Bachelor’s Degree preferred or equivalent work experience
Preferred to have insurance coursework and/or designations
Examples may include AINS, AU, CPCU
Property & Casualty License required
Experience:
3+ years of relevant experience
3+ years of customer service experience
Independent agency experience is a plus
Knowledge, skills & abilities:
Solid expertise in MS Suite
Working knowledge of: Underwriting concepts
Contract knowledge
Negotiation skills
Mentoring
Professionally presented ideas, thoughts, explanations, and written communication
Solid use of professional etiquette
Analytical and detail oriented
General knowledge of United Fire Group systems, rating & underwriting
Be approachable and build a trusting environment to encourage team collaboration
Deals effectively with others in both favorable and unfavorable situations regardless of status of position
Accepts interpersonal and cultural diversity
Working Conditions:
General office work environment not typically subject to adverse environmental factors. Requires extended computer usage, extended periods of sitting and an expectation for phone coverage.