Company Description Sonoma Graphic Products (SGP) is a leading producer of color profiles and a recognized innovator in wide format media, with over 25 years of proven success in the graphics industry. As the largest and most comprehensive wide format distributor in the Western United States, SGP supports customers from stocking facilities in Seattle, Portland, San Jose, and Los Angeles. The company’s service and support team is highly trained and experienced, backed by a sales team whose expertise dates to the early days of wide format printing.
SGP provides solutions for commercial printers, photo labs, silk screen operations, and sign companies, helping customers handle demanding print jobs. The organization remains committed to advancing materials, applications, and technologies across the wide format graphics marketplace.
Role Description The Service Technician PNW role is a full-time, remote position responsible for supporting customers across the Pacific Northwest region. The technician will perform on-site installations and maintenance and repair of wide format printing equipment, media handling systems, and related technology. Day-to-day tasks include diagnosing technical issues, troubleshooting mechanical, electrical, and software problems, and completing preventive maintenance to minimize downtime.
The role involves field service visits to customer locations, coordinating service schedules, and documenting work performed in service reports and ticketing systems. The technician will provide clear communication and customer service, train users on equipment operation and best practices, and collaborate with internal teams to ensure timely resolution of complex issues and support overall customer satisfaction.
Qualifications
Strong maintenance and repair skills, including experience with Maintenance & Repair and general Maintenance of mechanical and electronic equipment.
Ability to diagnose and resolve technical issues efficiently, with proven Troubleshooting capabilities across hardware and software systems.
Experience in Field Service, including traveling to customer sites, managing service calls, and working independently in remote environments.
Demonstrated Customer Service skills, with the ability to communicate clearly, manage expectations, and build positive long-term customer relationships.
Familiarity with wide format printers, imaging devices, or related print technology is highly beneficial.
Basic understanding of networking and computer connectivity for equipment setup and configuration preferred.
Valid driver’s license and ability to travel regularly within the Pacific Northwest region.
High school diploma or equivalent required; technical certification or vocational training in electronics, mechanics, or a related field is a plus.
Comfort using digital tools for documentation, remote support, and communication with customers and internal teams.
Familiarity or certification in HP, Mutoh, Summa, STS and Laminators is desirable.