Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric’s innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential ‘Linc’ that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company’s website at https://www.lincolnelectric.com.
Location: Remote - North Carolina Employment Status: Hourly Full-Time Function: Customer Experience Pay Range: ($30.44 - $43.49)Target Bonus: 5%Req ID: 30059
Primary Function
Currently seeking a US-based Service Technician with a strong background in mechanical and electrical knowledge paired with troubleshooting skills who will join a North American Service Team located in Hamilton, ON, Canada. The Service Technician will be responsibile for the US South territory, but may cover other territories as needed. The Service Technician will have industrial-related education with strong communication and customer service skills, capable of delivering and maintaining high customer satisfaction while building strong personal relationships. Essential Functions
Install aftermarket parts/products; test to ensure they are functioning to standard
Educate customers on maintaining/following a preventative maintenance schedule
Perform maintenance functions per customer request and service work orders
Diagnose customer problems and identify repair solutions
Prepare quotes and sales orders for spare parts and consumables
Complete detailed reports and service tickets documenting work that has been performed
Communicate to customer all service-related work and proactive recommendations to increase up-time
Build and maintain relationships with customers
Travel domestically and internationally for onsite training and installation of new equipment
Perform general duties as assigned and assist in other areas as workload requires
Required Skills
High School Diploma/GED required
5+ years’ experience as a Service Technician
Strong mechanical skills to include conveyor repairs, levelling and replacement of wear items (bearings, chains, sprockets, etc.)
Strong electrical skills to include troubleshooting low voltage, electrical panels and 480V
Strong pneumatic skills
Must be able to read mechanical and electrical drawings
Familiar with ABB and Fanuc Robotic Systems
Ability to use basic hand and power tools, multi-meter, etc.
Ability to work flexible hours around a changing schedule
Excellent communication, organizational, interpersonal and diagnostic skills
Ability to work independently without much supervision
Commitment to travel 75% of the year throughout North America (U.S., Canada, Mexico); 90% of travel is in the US
Current and valid US driver's license with a clean driving record and reliable transportation
Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.