Job Description:
• Provide leadership for Service Repair, Upgrades/Enhancements, Service Agreements, and new equipment installation throughout the customer relationship
• Work with sales to provide timely service agreement pricing and support contract pricing on parts and service
• Oversee field service coordination, service project managers, and customer satisfaction
• Assist with P&L preparation and provide monthly revenue forecasting
• Drive service agreement base growth and repair, installation, and service turnkey growth with the acquisition team
• Manage risk in service work areas
• Oversee service coordination for emergency repairs, maintenance contracts, scheduled work, upgrades, installations, replacement components, and long-term service agreements
• Attract, coach, counsel, train, and develop service project managers
• Drive continuous improvement through performance management and technical product training
• Manage expense budgets for the service project manager team
• Create and ensure adherence to standard service work processes
• Improve transactional processes affecting customer experience and overall customer satisfaction
• Ensure compliance with SLAs for Key Account customers
Requirements:
• 5+ years experience in HVAC or a related field, technical systems, equipment, or skilled trades
• 3+ years experience managing and coaching large teams and organizing work schedules
• Project management skills to oversee and drive successful project execution for startups and customer requests
• Tech-savvy with expertise in Microsoft applications
• Salesforce experience considered an asset
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations in the previous 3 years
• Proven, seasoned people leader with demonstrated ability to foster a positive, high-performance culture while coaching, developing, and retaining talent
• Strong strategic planning and execution experience
• Ability to assess business needs, identify opportunities, and implement effective service strategies
• Strong technical aptitude or experience in HVAC or a related industry is a plus
• Up to 15% travel
• Safety Sensitive role may require passing additional drug screening
Benefits:
• Health insurance for you and your family
• Holistic wellness programs with generous incentives
• Fertility coverage
• Adoption/surrogacy assistance
• Up to 15 vacation days
• Paid holidays
• Sick leave
• Volunteer leave options
• Parental leave options
• 401K match
• Educational and training opportunities through company programs
• Tuition assistance
• Student debt support