JOB DESCRIPTION
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Job Description
Service Operations Coordinator Opportunity at BGIS Integrated Technical Services
Location: Hudson, FL (Remote) and Surrounding Areas Join Our Team at BGIS ITS!
Are you seeking a career with a company that prioritizes your growth, values
your contributions, and offers a supportive, flexible work environment? At BGIS
Integrated Technical Services (BGIS ITS), we’re committed to empowering our team
members to achieve their career goals while delivering exceptional service to
our clients.
Why Choose BGIS ITS?
A Culture That Cares: We prioritize your career aspirations, offering
personalized support and opportunities for professional growth.
Flexible Rewards: Enjoy tailored recognition and benefits that align with your
unique needs and lifestyle.
Career-First Approach: With ongoing training, technical development programs,
and clear paths for advancement, we invest in your future.
About BGIS ITS
BGIS ITS, formerly Millian Aire Enterprises, is a trusted provider of facility
management services, including project delivery, energy & sustainability, asset
management, workplace advisory, and real estate services. Our team of highly
trained commercial technicians is dedicated to professionalism, care, and
creating value for our clients through continuous training and career
development. Global Expertise, Local Impact: Since joining the BGIS group in
2022, a global leader in integrated facility management, we combine over 500
U.S.-based technicians (7,000+ globally) with a service-oriented mindset to
deliver memorable customer experiences.
Compensation & Benefits
Competitive Pay: $24-$32 per hour ($49,220–$66,560 annually)
Generous Paid Time Off: Start with 48 hours, increasing to 168 hours with
tenure.
Paid Holidays: 7 per year (New Year’s Day, Memorial Day, Independence Day, Labor
Day, Thanksgiving, Day after Thanksgiving, Christmas)
401(k) Match: 5% employer match
Additional Perks:
Company-issued cellphone and tablet
Comprehensive health, dental, vision, life, and disability benefits
Access to corporate perks through ADP
Technical training and career development programs
Opportunities for career advancement and relocation
What You'll Do
Job Summary
The Service Operations Coordinator completes weekly tasks supporting the
commercial HVAC business.
Responsibilities include administrative, tracking, reporting, and follow up
tasks focused on ensuring technicians and managers are able to provide
excellence client service on a daily basis. The role collaborates with multiple
departments to meet deadlines and achieve operational goals. The Service
Operations Coordinator demonstrates BGIS values in communications with clients
and other team members.
Key Duties & Responsibilities
Operations Coordination Focus
Provide alerts to managers regarding anticipated overtime hours based on weekly
trends.
Track and report trends and repeated discrepancies on timecard data to Regional
Service Managers.
Facilitate communication between different internal departments ensuring
alignment on focus activities and operational procedures.
Coordinate vehicle maintenance activities with the commercial dispatch team and
notify appropriate managers of scheduled appointments.
Maintain on-call rotation information, Job Hazard Analysis (JHA) Audit Tracking
sheet and audit report data.
Assist with inventory process management through organizing information
requirements and tracking business deadlines to optimize efficiency.
Analyze pending compliance training completions and provide reminders on pending
due dates.
Assist with reporting functions for tracking business expenses and credit card
spend (suspense reporting).
Track key operational metrics, generate reports, and provide suggestions for
process improvements. Monitor
operational scorecards and dashboards (e.g., drive time, negative-margin jobs,
first-time-fix rates) and
highlight trends to managers to support informed decisions.
Review daily time tracking and GPS/drive-time data for anomalies (e.g.,
excessive idle time, unusual routing,
extended stops) and highlight exceptions to the appropriate manager on a timely
basis.
Review completed work orders and associated client billing for routine,
lower-dollar invoices; confirm accuracy and route clean items forward for
billing, escalating discrepancies or non-standard invoices to the appropriate
manager.
Serve as the first point of contact for accounts receivable/collections
follow-up, coordinating the actions needed to clear outstanding client balances
and escalating to the manager when intervention is required.
Coordinate scheduling and logistics for weekly team meetings, including
notetaking and tracking follow up action items.
Support onboarding of new technicians by tracking completion of onboarding
checklist items, providing
helpful information and escalating specific questions to subject matter experts
for follow up.
Contribute to the completion of other key initiatives as assigned.
Safety and Quality Focus
Maintain safe working conditions in personal workspace.
Take corrective action when notified of safety observations.
Follow all safety, environmental and sustainability policies, and protocols.
Identifies opportunities to minimize workplace injuries and accidents.
ADDITIONAL QUALIFICATIONS/RESPONSIBILITIES
Knowledge & Skills
High School Diploma or equivalent. College level coursework completion
preferred.
Two years of experience with administrative duties in operations or compliance
roles requiring following
established processes and procedures.
Excellent organizational skills with ability to prioritize tasks in a fast-paced
environment to meet multiple deadlines.
Strong verbal and written communication abilities.
Pro-active problem-solving approach with ability to learn quickly and apply
appropriate resolutions.
Data analysis and interpretation to identify trends and make informed decisions.
Ability to perform as an individual contributor and also collaborate with other
team members.
Proficiency of Microsoft Office Suite including Word, Excel, Outlook, and
PowerPoint.
Experience with report writing or timekeeping software a plus.
Physical Demands & Work Environment
To perform this job successfully, an individual must be able to perform each
essential job duty satisfactorily. Reasonable accommodations may be made to
enable qualified individuals with disabilities to perform essential job
functions, absent undue hardship.
Cognitive skills required to work in a fast paced client facing environment
including ability to maintain focus, communicate clearly and concisely, respond
quickly to requests, follow established processes and
ability to complete tasks within targeted time frame to meet business deadlines.
Ability and willingness to travel.
Current valid driver’s license and ability to provide personal transportation
for meetings and job visits away from the office with reimbursement.
Why This Role Stands Out
This position offers a unique opportunity to partner with field operations,
service leadership, dispatch teams, and technicians while gaining exposure to
business operations, analytics, compliance, billing, inventory management, and
workforce performance reporting. If you're highly organized, enjoy
problem-solving, and want to build a long-term career with a growing global
organization, this role is an excellent next step.