Essential:
- Good understanding of Windows 11 enterprise environment and UI (User profile, email configuration, Appl installing)
- 2-4 year’s hands-on experience with office productivity tools like Word, Excel, PowerPoint and Outlook
- Basic understanding of MS networking setup and configuration for PCs (DHCP, DNS, IP configuration)
- 1-2 years’ experience of managing Active Directory environment (Password reset, User profile changes, Apps/Patch distribution WSUS, SMS etc.)
- 1-2 years’ experience with international service desk and remote support tools (RDP, GTA, PCAnywhere etc.)
- Basic knowledge of ITIL framework (V3.0 foundation would be added advantage)
- Clear understanding of Network and Server fundamentals.
- Logical frame of mind to articulate and troubleshoot new issues.
Preferred:
- Experience in supporting enterprise applications like Oracle EBS will be added advantage
- Knowledge of installing and support of Studio.Net, Visio would be added advantage
- Working with ServiceNow
- Working with Mac OS
Behavioral Skill Sets
- Excellent verbal and written communication
- Ability to execute assigned tasks independently and work as team player
- Ability to follow work process completely and correctly
- Document and enhance efficiency and user experience for work processes
Responsibilities:
- Attending IT service desk calls and following appropriate procedures
- Providing Level – 1 & 2 technical support around Windows, Office, VPN, Telephony, Server infrastructure, Enterprise applications etc.
- Follow and create knowledge articles to document resolutions.
- Proactively monitor key parts of infrastructure and provide initial troubleshooting support.
- Ensure user satisfaction
- Working in 24x7 Environment.
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