A global leader in talent and technology solutions, boasting over 30 years of industry expertise and a vast international presence, is seeking a Service Desk Analyst. This innovative company connects the right talent with cutting-edge technology to deliver transformative results for organizations worldwide.
The Role
• Provide technical support for end-users in a ServiceNow-driven environment, covering devices, MS 365, identity, and connectivity challenges.
• Troubleshoot and resolve issues related to Windows 10/11, MS 365 applications (Outlook, Teams, OneDrive, SharePoint), VPN, and network connectivity.
• Manage hardware and peripheral support, including docks, monitors, printers, and webcams.
• Log, document, and track incidents and requests within ticketing workflows, ensuring SLA adherence.
• Handle identity and access processes like password resets, access provisioning, and MFA enrollment.
• Collaborate with a team focused on reliability, professionalism, and continuous improvement.
What You'll Need
• 2+ years of experience in Service Desk, Help Desk, Desktop Support, or a similar user-facing IT support role.
• Strong troubleshooting and customer service skills.
• Proficiency with ServiceNow for incident, request, and knowledge management.
• Working knowledge of identity and access management processes.
• Ability to prioritize and manage multiple requests efficiently while navigating various applications.
• Excellent written and verbal communication skills for both technical and non-technical users.
• Professional judgment, attention to detail, adaptability, and a strong teamwork mindset.
What's On Offer
• Opportunity to work primarily remotely with occasional hands-on support.
• A dynamic role combining technical fundamentals with clear communication.
• Be part of a team that values continuous improvement and professional growth.
• Competitive hourly compensation.
Apply via Haystack today!