**TESTING REQ - DO NOT APPLY**
The Service Delivery Coordinator supports the Data Center leadership team by ensuring day-to-day operational activities run efficiently across client accounts. This role serves as a key coordination point for administrative operations, recruiting activities, onboarding processes, reporting, and internal communications.
The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities while collaborating with cross-functional teams in a fast-paced environment.
Key Responsibilities
- Provide operational and administrative support to the Service VP and leadership team, helping ensure efficient service delivery across multiple client accounts
- Act as a central coordination point for internal teams and stakeholders, facilitating administrative requests, resource needs, and operational inquiries
- Coordinate monthly and quarterly client meetings, including service reviews, while documenting key discussion points, action items, and follow-up deliverables
- Manage and maintain job requisitions for service roles, partnering with Talent Acquisition and leadership to track candidate progress throughout the hiring lifecycle
- Oversee the new hire onboarding process, including provisioning requests, client portal submissions, and proactive check-ins with new employees to ensure a smooth onboarding experience
- Monitor and track required client training and compliance requirements to ensure teams remain aligned with client standards and internal policies
- Partner with leadership and PX teams to identify and implement process improvements, helping streamline operational workflows such as position openings and workforce management processes
- Support leadership with operational reporting and data analysis, compiling and organizing information into clear, actionable formats for decision-making
- Assist with the development of presentations, reports, and operational updates for leadership and client-facing meetings
- Prepare and organize confidential and operational data to support leadership decision-making and strategic planning
- Ensure onboarding, offboarding, and operational processes remain compliant with client requirements and internal company standards
Qualifications
· High School Diploma or GED required
- Minimum 2 years of administrative, coordination, or office management experience - data center or technical operations environments preferred
- Proficiency with Google Workspace (Docs, Sheets, Slides, etc.)
- Strong organizational skills with a high level of attention to detail
- Ability to manage multiple priorities in a fast-paced and evolving environment
- Strong problem-solving and critical thinking skills
- Self-motivated with the ability to work independently and proactively
- Excellent written and verbal communication skills
- Comfortable collaborating in a cross-functional and global team environment
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