This is a Fully Remote Job
About Our Client:
Founded in 1956, the organization is a leading manufacturer of functional home and outdoor products, operating in more than 60 countries. Its Bath Remodel business unit has rapidly expanded to 13 locations nationwide within five years, combining premium materials, knowledgeable sales, and certified installers to deliver high customer satisfaction.
About the Opportunity:
The SERVICE COORDINATOR is responsible for managing daily service and installation operations for the National Service & Training team. This role ensures customer satisfaction by coordinating scheduling, resolving service and installation challenges, and maintaining strong communication with technicians and management.
Responsibilities:
Address customer complaints and service issues professionally and promptly
Understand all aspects of installation processes
Schedule and coordinate service calls, including plumbing and minor repairs
Manage national schedules for Service Technicians
Create work orders for required materials and tasks
Communicate effectively with Senior Services Manager, Senior Production Manager, and technicians
Maintain accurate data and notes in scheduling software
Upload service tickets and photos into CRM (Salesforce)
Coordinate subcontractors as needed
Handle escalated customer calls and assist management with resolutions
Perform other assigned duties
Requirements:
Minimum 5 years of experience in HVAC, Plumbing, or Service Dispatching
Proficient in CRM software, specifically Salesforce
Effective communication skills with employees and customers at all levels
Dependable with strong follow-up and responsiveness
Ability to prioritize multiple tasks and adapt to changing circumstances
Maintain composure and communicate effectively with customers
Pay Range and Compensation Package:
Compensation starts at 25 dollars per hour, depending on experience
Monday to Friday, 9:30 am to 6:00 pm Pacific Time
Fully remote position
Benefits & Perks:
Medical insurance
Dental insurance
Vision insurance
401(k) with company match
Paid time off and company holidays
Opportunities for growth and promotion
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.