Job Details:
- Job Location: Bedford Park - Bedford Park, IL
- Salary Range: $18.00 - $21.00 hourly
- Pay range: $18.00 - $21.00 commensurate with experience
- Location: Employees working in NWI may work fully remote upon completion of the training program.
A New Opportunity for Northwest Indiana — Grow Your Career with Four Seasons!
- We’re excited to introduce Customer Solutions Specialist opportunities to the Northwest Indiana area!
- Four Seasons has served homeowners since 1971, and we’re looking for friendly, dependable problem solvers to help us deliver the service our customers count on.
- Whether you bring call center experience or a strong customer service background, you’ll have the opportunity to learn, contribute, and build a career with an established team that values your work.
- If you enjoy helping people, finding solutions, and being part of a supportive team, we’d love to hear from you.
- We’re especially excited to connect with candidates in Hobart and surrounding Northwest Indiana communities.
- Bring your skills, your positive attitude, and your drive to grow — we’ll provide paid training and opportunities to build your future with Four Seasons.
- Apply today!
Position Summary:
- The Customer Solutions Specialist serves as the primary point of contact for customers, providing professional, courteous, and timely assistance via phone, email, chat, or other communication channels.
- This role is responsible for addressing customer inquiries, scheduling services, resolving issues, processing requests, and ensuring a positive customer experience while adhering to company policies and performance standards.
Essential Functions:
- Answer inbound customer calls and respond to inquiries regarding products, services, orders, billing, and account information.
- Handle customer concerns and complaints professionally, identifying appropriate solutions and ensuring timely resolution.
- Document all customer interactions accurately within the customer relationship management (CRM) system.
- Process customer requests, orders, returns, service appointments, account updates, and other transactions as required.
- Escalate complex issues to supervisors or appropriate departments when necessary.
- Maintain a high level of product and service knowledge to effectively assist customers.
- Follow established call handling procedures, quality standards, and customer service protocols.
- Meet or exceed key performance indicators (KPIs), including customer satisfaction, response time, call quality, and productivity metrics.
- Assist customers through multiple communication channels, including phone, email, text