The Service Billing Administrator reviews, validates, processes, and closes
service work orders to ensure accurate, timely customer billing. This role
monitors daily work-in-progress (WIP), confirms billing readiness, reviews
customer and equipment notes, resolves documentation gaps, and coordinates with
Dispatch, Field Service, Warranty, Accounting, and other internal teams. Success
in this position requires strong attention to detail, consistent follow-through,
and a commitment to supporting accurate billing and responsive service for
internal and external customers.
Hourly wage range: $24 - $28 per hour
Essential Functions:
Review daily WIP and process completed work orders in accordance with
department timelines and billing requirements.
Validate work orders for accuracy, completeness, and billing readiness,
including customer, equipment, labor, parts, sublet, PO, signature, and
supporting documentation.
Close work orders once jobs are complete and all billing information is
confirmed.
Review customer and equipment notes to confirm billing instructions, portal
requirements, purchase order needs, and special handling procedures.
Identify and resolve missing or inaccurate information that may delay
billing, coordinating with Dispatch, Field Service, Warranty, Accounting,
technicians, and other internal teams as needed.
Monitor work order status issues, including Awaiting PO, Tech Issue, and
Dispatch Issue.
Add, update, and validate customer or blanket PO information required for
billing.
Assist with monthly summary invoicing.
Support sublet vendor invoice processing by ensuring costs are properly
coded, documented, and billed.
Communicate professionally with internal departments and customers regarding
billing questions, documentation needs, invoice status, and account-specific
requirements.
Maintain accurate records in ERP, service, customer portal, and related
systems.
Support month-end close by ensuring completed work orders are processed
accurately and on time.
Perform additional duties as assigned or as business needs dictate.
Reasonable accommodation may be made to enable individuals with disabilities to
perform the essential functions.
Required Qualifications:
Strong attention to detail, with the ability to accurately review and
validate work orders, invoices, notes, and supporting documentation.
Ability to manage multiple priorities, meet deadlines, and maintain accuracy
in a fast-paced service environment.
Strong written and verbal communication skills for working with technicians,
dispatchers, field service leaders, customers, vendors, and internal teams.
Ability to research billing issues, identify root causes, and follow through
to resolution.
Strong organizational skills and ability to maintain complete, accurate
records.
Working knowledge of service work order processes, WIP management, purchase
orders, customer billing, credits, rebills, and invoice adjustments
preferred.
Ability to remain professional and composed when resolving billing issues or
escalated items.
Basic proficiency in Microsoft Office, Outlook, Excel, Windows, ERP systems,
and customer portal applications.
Ability to work from home effectively in accordance with company policy while
remaining reliable, accountable, self-motivated, and able to work
independently with minimal supervision and contribute within a team
environment.
Preferred Qualifications:
High school diploma or equivalent required.
1–3 years of experience in billing, service administration, customer service,
dispatch support, accounting support, or a related administrative role
preferred.
Experience processing service work orders, invoices, purchase orders,
customer portals, credits, or rebills preferred.
Experience in material handling, equipment service, field service, or a
related industry preferred but not required
To view our company benefits, please visit our careers site at:
www.associated-solutions.com/careers
[http://www.associated-solutions.com/careers]